Leslie's · 5 months ago
Service Coordinator- Capital Hot Tubs
Clarksburg, Maryland, United States
Full-time
Onsite
Entry Level
$21/hr - $26/hr
2+ years expLeslie's is a trusted provider of premium hot tubs, swim spas, and saunas. The Service Coordinator will work in the Call Center, serving as the first point of contact for all incoming calls and is responsible for scheduling and maintaining service and Water Valet schedules to ensure exceptional customer experiences.
Consumer GoodsE-CommerceRetail
Responsibilities
Provide energetic, caring, and professional service to customers and teammates in every interaction
Serve as the first point of contact for inbound calls, identifying customer needs and providing solutions - from live guidance to scheduling service calls or escalating to the Service/Ops Manager
Schedule and coordinate assignments for 7 service/valet technicians
Manage inventory of office and warehouse supplies, including shipping and receiving of parts
Accurately enter, maintain, and update service records, contracts, and customer data
Support and grow monthly valet service contracts
Take ownership of specialized tasks such as warranty coordination, autoship services, and post-sales follow-up
Qualification
Required
2+ years' experience in a high call-volume role handling diverse customer inquiries
2+ years' experience using CRMs, scheduling software, Outlook, Microsoft Office, and general office administration
Strong customer service skills with a professional, solutions-focused approach
Excellent verbal and written communication abilities
Highly organized with the ability to manage multiple priorities effectively
Comfortable working in a fast-paced environment with high call volume
Strong attention to detail and accuracy in data entry and record-keeping
Collaborative, team-oriented mindset with a willingness to assist across functions
Company
Leslie's
In March of 1963, a one-man pool supply operation working out of a backyard shed in North Hollywood, California, began.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2020-10-28IPO
2017-01-17Acquired
Leadership Team
Jason McDonell
Chief Executive Officer
Ben Lindquist
Senior Vice President, General Counsel & Corporate Secretary
Recent News
2026-01-16
2026-01-09
2026-01-09
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