One Home Solution · 2 months ago
Inbound Lead Coordinator
Phoenix, AZ
Full-time
Onsite
Mid LevelOne Home Solution is a high-growth startup focused on making homeownership easier through app technology. In this role, you will be the first point of contact for homeowners seeking maintenance or repair help, managing inbound inquiries and converting leads into scheduled jobs.
Building MaintenanceHome ImprovementHome Services
Responsibilities
Lead Intake: Manage inbound leads across channels (phone, SMS, email, web forms) with urgency and professionalism
Customer Needs Assessment: Listen attentively to potential clients to understand their specific home maintenance or repair needs
Estimate & Scope: Provide pricing or coordinate estimates quickly based on project scope and company service offerings
Job Coordination: Convert qualified leads into scheduled service jobs by coordinating with internal teams and systems
CRM Management: Accurately log lead interactions, project details and follow-ups in our system(s) to ensure seamless communication
Customer Service: Deliver a high-touch customer experience that emphasizes responsiveness, transparency and problem-solving
Collaboration: Work closely with operations and field teams to ensure that project handoffs are smooth and well-documented
Process Improvement: Identify patterns or gaps in lead quality, response times or service coordination and offer feedback for optimization
Live Problem Solving: Troubleshoot lead issues or customer objections on the fly, showing initiative and adaptability
Qualification
Required
Customer Service Mindset: A friendly, empathetic, and proactive attitude toward solving customer problems
High-Volume Coordination: Comfort managing and responding to a high volume of inbound inquiries under tight timelines
Phone Confidence: Clear, professional and persuasive verbal communication skills
Tech-Savvy: Comfortable using CRMs, scheduling tools and communication platforms (Teams, SMS, Dialpad, email, etc.)
Adaptability: Able to switch gears quickly and multitask in a dynamic, fast-paced environment
Home Services Acumen: Familiarity with home maintenance and repair services (e.g., handyman, drywall, misc repairs etc.)
Dependability: Punctual, organized, and consistent in delivering a high standard of internal and external service
Team Player: Willing to roll up your sleeves and support the broader team's goals
Benefits
Health insurance (100% employer paid)
Paid time off and holidays
Quarterly Mental Health Day
Employee Assistance Program
Opportunities for professional development
Company
One Home Solution
One Home Solution offers home maintenance and improvement services in Utah, Arizona, and California.
Founded in 2021
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Peter Rosholt
CEO
Matt Hoppe
Chief Marketing Officer
Company data provided by crunchbase