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FarmaKeio Pharmacy Network · 3 months ago

Retail and Customer Service Specialist

Albuquerque, NM

Full-time

Onsite

Entry Level

2+ years exp

FarmaKeio Pharmacy Network is seeking a Retail and Customer Service Specialist to provide personalized care and support to patients. This role involves assisting customers, processing transactions, and ensuring a welcoming retail environment while building trust and connections with patients.

Pharmaceuticals

Responsibilities

Welcome and assist all customers with a friendly and helpful attitude, ensuring their needs are met quickly and effectively

Process sales transactions using the point-of-sale (POS) system, accurately managing cash, credit, and insurance payments

Keep the retail area clean, organized, and appealing, making sure product displays are well-stocked and follow brand standards

Work with pharmacy leaders to execute seasonal promotions, new product launches, and sales events, while confirming all displays meet regulatory requirements

Help manage inventory by receiving, stocking, and organizing merchandise

Handle incoming phone calls, directing inquiries and providing administrative support to the pharmacy team

Inform customers about over-the-counter products and services, using your strong product expertise

Qualification

Customer service skillsPoint-of-sale (POS) systemsRetail experienceBasic computer skillsSpanish languageCommunication skillsInterpersonal skillsOrganizational skills

Required

High School Diploma or equivalent (required)

2+ years of experience in a customer-facing retail role, such as a cashier, sales associate, or customer service representative, preferably in drug stores, pharmacies, or gas stations

Proven strong customer service skills with a track record of positive customer interactions

Excellent communication, interpersonal, and organizational skills

Ability to work independently and as part of a team in a fast-paced environment

Proficiency in operating point-of-sale (POS) systems and handling cash transactions

Basic computer skills; experience with retail software systems is a plus