Aventiv Technologies · 5 months ago
Tier I Solutions Center Representative
Houston, Texas, United States
Full-time
Onsite
Entry Level
$16.54/hr - $18.85/hr
1+ years expAventiv Technologies is a company focused on providing customer support solutions. The Tier I Solutions Center Representative will handle incoming customer calls, provide troubleshooting and problem resolution, and document customer interactions within the Salesforce tracking system.
Information TechnologyMedia and EntertainmentSoftware
Responsibilities
Responsible for customer request and incident reports processing
Provide the necessary preliminary information for escalation to the Tier 2 Associates as needed
Assist in executing and/or managing special projects for the department
Build customer relationships with the support center
Respond to all inquiries and issues in a consistently efficient, professional, and accurate manner while offering the highest level of service to all customers. Meet productivity requirements based on business needs
Proficiency in utilizing company systems and products
Maintain high proficiency in interpersonal skills, including written and verbal communication, to work with a broad range of customers
Take on additional special projects, as necessary
Document all customer correspondence
Maintain project status log
Qualification
Required
High School Diploma or GED
Previous experience involving customer contact, technical support, or customer relations
Excellent communication and interpersonal skills
Ability to interface with internal and external partners and to manage projects is required
Strong organizational and time management skills
Ability to work on many projects simultaneously
Ability to set priorities and work independently with strong initiative
Must take initiative, ownership and accountability for business and react quickly with a strong sense of urgency
Ability to make sound decisions with minimal guidelines
Proficiency with Microsoft CRM, Word, PowerPoint, and Excel
Preferred
Associate degree in related field of study
1 year of previous technical support/ Help-desk experience
Previous call center experience
Benefits
$255 to purchase company equipment (keyboard, monitor, headset, etc.)
Health Insurance
401(k)
Disability
Life Insurance
Paid Time Off
Voluntary Benefits
Company
Aventiv Technologies
Aventiv is a diversified technology company that provides innovative solutions to customers in the corrections and government sectors.
1001-5000 employees
H1B Sponsorship
Aventiv Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (4)
2022 (3)
2021 (8)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
unknown2024-03-28Debt Financing
Leadership Team
Stephanie Anderson
CHRO
Recent News
Company data provided by crunchbase