Arhaus · 3 months ago
Client Care Representative - Level 3 Retail
Boston Heights, Ohio, United States
Full-time
Onsite
Entry, Mid Level
$23/hr - $23/hr
2+ years expArhaus is a company dedicated to sustainably sourced, heirloom-quality furniture and décor. They are seeking a Client Care Representative to provide exceptional service to clients by managing inquiries, case management, and communication across teams to resolve issues.
Consumer GoodsE-CommerceFashionFurnitureHome DecorLifestyleManufacturingReal EstateRetail
Responsibilities
Conduct outbound calls to resolve customer inquires
Manage voicemails
Case Management
Triage cases
Process retail and day of delivery cases
Communicates across Client Services team to identify and trouble shoot issues including responding to NPS / Google Reviews / Social Medica / BBB / Escalated Issues
Provides trends and potential issues to Head of Client Services
Other duties as assigned
Qualification
Required
High School diploma or equivalent
1-2 years of Concierge experience
2-3+ years in a customer-service-focused environment (retail, hospitality, or food/beverage); high-volume call center experience preferred
Knowledge of SalesForce and STORIS is a plus
Proficiency in Microsoft Suite and ability to troubleshoot computer systems with minimal assistance
Excellent communication, problem-solving, and follow-up skills
Ability to thrive in a fast-paced environment, demonstrating prioritization skills and a high sense of urgency
Creative problem-solver who takes on difficult challenges
Ability to work independently and as part of a team
Preferred
high-volume call center experience preferred
Knowledge of SalesForce and STORIS is a plus
Benefits
Bonus: If achieved, eligible for Client Services Bonus
Company
Arhaus
Arhaus is a premiere retail chain that designs, manufactures, and sells home furnishings both at retail locations and online.
1001-5000 employees
H1B Sponsorship
Arhaus has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (1)
2023 (3)
2022 (2)
Funding
Current Stage
Public CompanyTotal Funding
$150MKey Investors
Monroe Capital
2023-08-16Post Ipo Secondary· $120M
2021-11-04IPO
2017-06-27Debt Financing· $30M
Leadership Team
Jennifer Porter
Chief Marketing Officer
Recent News
Designers Today
2025-12-30
2025-12-06
2025-11-26
Company data provided by crunchbase