Credit Union Leasing of America (CULA) ยท 5 months ago
Collections Supervisor
Las Vegas, Nevada, United States
Full-time
Onsite
Mid, Senior Level
$25/hr - $25/hr
2+ years expCredit Union Leasing of America (CULA) is a financial services company specializing in automotive financing. They are seeking a Collections Supervisor to oversee the servicing department, ensuring compliance and effective collection practices while training and supporting staff.
Financial Services
Responsibilities
Reviews delinquent account records to determine which customers must be contacted for collection of overdue accounts
Organizes collection work load according to degree and amount of delinquency and assigns accounts to workers for collection
Monitors staff and recommends telephone techniques used by Collector
Verifies accuracy of accounts
Authorizes or refers accounts for repossession and legal actions against debtors
Assists subordinates with collection activities in difficult cases
Supervises and coordinates activities of clerical workers in related activities
Determines work procedures, prepares work schedules, and expedites workflow
Issues written and oral instructions
Examines work for exactness, neatness, and conformance to policies and procedures
Studies and standardizes procedures to improve efficiency of subordinates
Maintains harmony among workers and resolves grievances
Prepares composite reports from individual reports of subordinates
Adjusts errors and complaints
Maintain continuous coaching and development of staff
Maintain weekly and monthly account audits and call scoring
Maintain accurate and current attendance and coaching logs
Complete weekly, monthly and annual reviews of staff
Must be able to work a flexible schedule including weekends, evenings and extended hours
Light travel will be required
Qualification
Required
High School Diploma; required
Minimum 2 years in a supervisor or manager role with a team of 5 or more direct reports
Ability to interpret and explain policies and procedures to others
Exercise sound judgment when making decisions
Excellent organization and prioritization skills
Use proper grammar and email etiquette including accurate spelling and correct vocabulary
Diffuse hostile callers
Develop and deliver training
Ability to work under time constraints and daily deadlines
Good interpersonal skills and team work awareness
Must be able to maintain an 8 hour shift; Flexible schedule required; must be willing to work overtime, weekends and evening shifts
Preferred
College Degree; preferred
Bi-lingual (Spanish) a plus
Company
Credit Union Leasing of America (CULA)
Credit Union Leasing of America (CULA) has been the leader in indirect vehicle leasing for credit unions for over 35 years.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
unknown2017-06-15Acquired
Recent News
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