AliExpress · 1 week ago
Consumer Experience & Service Management
Pasadena, CA
Full-time
Onsite
Entry, Mid Level
1+ years expAliExpress is a prominent online retail service based in California, and they are seeking a Consumer Experience & Service Management professional. This role focuses on understanding and improving the customer experience by collaborating with various departments and leading initiatives to enhance the customer's journey.
Consumer GoodsE-CommerceRetailShopping
Hiring Manager
Jade JIANG
Responsibilities
VOC analysis to be able to identify opportunities and propose solutions
Work cross-departmentally with various teams to ensure that seamless customer experience is provided
Create and lead initiatives that impacts the customer's journey
Qualification
Required
Minimum 1 to 3 years' experience in customer service or customer experience management environment
Bachelor's degree or equivalent related experience (customer service, e-commerce, online platform)
(Mandatory) Native in English, business level verbal and written communication skills in Mandarin
(Mandatory) Ability to effectively work through a highly matrix organization and work cross-departments
(Mandatory) Exceptional organization and time management skills
(Mandatory) Strong communication skills
(Mandatory) Have experience in leading customer service enhancement or customer experience improvement projects from planning until execution
Preferred
(Nice to have) Analytical skills, to be able to compile and read through big data, and report to internal or external teams
Company
AliExpress
AliExpress is an online retail marketplace that allows consumers to buy directly from manufacturers and distributors. It is a sub-organization of Alibaba Group.
1001-5000 employees
Funding
Current Stage
Late StageRecent News
2026-01-07
Korea Herald
2026-01-05
2025-12-31
Company data provided by crunchbase