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Peachtree Group · 3 months ago

Dual Assistant General Manager

Columbus, Mississippi, United States

Full-time

Onsite

Senior Level

Peachtree Group is a hotel management company, and they are seeking a Dual Assistant General Manager to ensure efficient operations of the Front Desk, Housekeeping, and Engineering Departments. The role involves providing quality service to guests, managing expenses, and maximizing service levels.

Commercial LendingCommercial Real EstateHospitalityReal EstateReal Estate Investment

Responsibilities

Respond to all guest requests, complaints and/or accidents presented at the Front Desk or through reservation, comment cards, letters and/or phone calls in an attentive, efficient, and courteous manner. Follow-up to ensure guest satisfaction

Maximize room revenue and occupancy by reviewing status daily. Ability to analyze variances, monitor credit card report and maintain close observation of daily house count

Prepare team member schedules according to business forecast, payroll budget guidelines and productivity requirements

Have effective interviewing skills and ability to recruit team members

Operate all aspects of the front office system, including software maintenance, report generation and analysis, and simple programming

Be knowledgeable about the accident prevention program, including safety committee, education/enforcement, and communication of safety issues through department meetings

Be able to effectively investigate, report and follow-up on employee and guest accidents

Qualification

Front office operationsTeam member recruitmentRevenue managementSoftware maintenanceEffective communication

Required

Responsible for ensuring the efficient operations of the Front Desk, Housekeeping, and Engineering Departments

Committed to provide all guests with quality service and a clean and safe environment throughout their stay

Effectively managing expenses and maximizing service levels

Assist and support front of the house operations as needed

Follow-up to ensure guest satisfaction

Maximize room revenue and occupancy by reviewing status daily

Ability to analyze variances, monitor credit card report and maintain close observation of daily house count

Prepare team member schedules according to business forecast, payroll budget guidelines and productivity requirements

Have effective interviewing skills and ability to recruit team members

Operate all aspects of the front office system, including software maintenance, report generation and analysis, and simple programming

Be knowledgeable about the accident prevention program, including safety committee, education/enforcement, and communication of safety issues through department meetings

Be able to effectively investigate, report and follow-up on employee and guest accidents