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StarCompliance · 2 months ago

Senior Technical Support Analyst (SQL Specialist) - US

United States

Full-time

Remote

Senior Level

5+ years exp

StarCompliance is seeking an experienced Senior Technical Support Analyst (SQL Specialist) to join their dynamic Client Support Services team. In this senior role, you will take ownership of complex technical issues impacting cloud-hosted web applications and deliver timely, high-quality solutions while ensuring client satisfaction.

Financial ServicesInformation TechnologySoftware

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Serve as a senior escalation point for complex issues in a SaaS compliance platform environment, directly engaging with enterprise clients through support tickets, virtual meetings, and client calls to identify, troubleshoot, and resolve application and database incidents within SLAs

Take end-to-end ownership of support requests and high-priority incidents - ensuring timely resolution, proactive client communication, and effective coordination across teams – while maintaining professionalism and composure in client-facing scenarios

Write, analyze, and optimize T-SQL queries; troubleshoot database performance issues; and leverage tools such as SQL Server Management Studio (SSMS) and SQL Profiler to diagnose and resolve bottlenecks

Apply strong knowledge of Windows Server, Azure environments, Internet Information Services (IIS), and Windows Services to diagnose and resolve web application and infrastructure-related issues

Support and monitor Azure-hosted applications using tools such as New Relic, SQL Sentry, and Uptrends to proactively identify and resolve performance degradation before it impacts clients

Collaborate with Development, Product, and Infrastructure teams to document root causes, contribute to post-incident reviews, and recommend enhancements that strengthen product stability and client experience

Provide advice, guidance, and support to peers while fostering open communication and shared learning within the Client Support Services team. Actively seek opportunities to contribute beyond your immediate remit, building strong relationships and promoting a culture of collaboration, quality, and continuous improvement

Work closely with Development, Infrastructure, Product, and Professional Services teams to align on priorities, ensure seamless issue resolution, and drive ongoing improvements to support processes and service delivery

Develop and maintain internal knowledge bases, troubleshooting guides, and best-practice documentation to promote consistent, scalable support delivery

Qualification

Microsoft SQL ServerT-SQL scriptingAzure environmentsWindows ServerApplication MonitoringAnalytical skillsService Delivery frameworksCommunication skillsTeamworkAdaptability

Required

5+ years of experience supporting enterprise web applications or SaaS platforms in a Microsoft technology environment (MSSQL, IIS, Azure, Windows Server)

Demonstrated experience troubleshooting complex technical issues involving web applications, databases, and cloud infrastructure

Proven ability to manage multiple support requests or incidents while maintaining responsiveness and quality

Strong interpersonal and communication skills in client-facing environments

Bachelor's degree in Computer Science, Information Technology, or a related discipline, or an equivalent combination of education and experience

Advanced, hands-on expertise with Microsoft SQL Server (MSSQL), including complex T-SQL scripting, query optimization, indexing, and performance tuning

Proven experience supporting Microsoft-based web applications in IIS and Azure environments, with strong familiarity across Windows Server infrastructure and hosted application stacks

Skilled in using monitoring tools (e.g., New Relic, SQL Sentry, Uptrends) to proactively detect and resolve application performance issues

Strong analytical mindset with the ability to identify root causes, interpret data, and drive improvements to system stability and client experience

Excellent written and verbal communication skills, with the ability to clearly convey technical information to both technical and non-technical audiences

Experience working within structured service delivery frameworks and ticketing systems (e.g., Jira Service Management, ServiceNow, Zendesk) to manage requests and ensure quality outcomes

Ability to prioritize effectively in a fast-paced, client-driven environment, with a commitment to learning new tools, technologies, and support practices

Company

StarCompliance

StarCompliance is a provider of regulatory compliance software for the financial services industry.

Founded in 1999

Rockville, Maryland, USA

201-500 employees

http://www.starcompliance.com

H1B Sponsorship

StarCompliance has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)