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Focal Point, LLC · 2 months ago

Customer Service Summer Associate

US-CT-West Hartford

Full-time

Onsite

New Grad

0+ years exp

Legrand has an exciting opportunity for a Customer Service Summer Associate to join the Electrical Wiring Systems Wiremold Team in West Hartford, CT. This position will serve as the primary contact for internal and external customers, assisting with product inquiries, order processing, and ensuring customer satisfaction.

Industrial ManufacturingLightingManufacturingSmart Building

Responsibilities

Assists distributors, Outside Sales Team and end user customers with product availability, delivery information, product information and resolving discrepancies through phone, fax and email communications

Receives and processes all incoming orders while taking steps to apply proper pricing, stock availability and special instructions. Orders are processed to meet productivity and accuracy requirements while meeting customer and company deadlines

Coordinates customer requirements between manufacturing, traffic, shipping, field sales, carriers and other internal sales teams to ensure complete customer satisfaction

Qualification

Customer serviceTeam coordinationOrder processingCommunication skillsProblem-solving skills

Required

Some college coursework completed

None

Benefits

Comprehensive medical, dental, and vision coverage

High employer 401K match

Paid time off (PTO) and holiday pay

Short-term and long-term disability benefit plans

Above-benchmark paid maternity and parental leave

Bonus opportunities in accordance with the Company’s incentive plans

Paid time off to volunteer

An active/growing Employee Resource Group network

Company

Focal Point, LLC

Founded more than 25 years ago Focal Point, a brand of Legrand, is a Chicago-based architectural lighting and integrated acoustical systems manufacturer.

Founded in 1994

Chicago, Illinois, USA

501-1000 employees