This job has closed.

Discount Tire · 2 weeks ago

UX Senior Manager

Phoenix, AZ

Full-time

Onsite

Senior Level, Lead/Staff

10+ years exp

Discount Tire is a growing company with over 60 years of history, known for promoting from within. They are seeking a UX Senior Manager to lead a team in enhancing customer journeys across digital and in-store experiences, focusing on conversion and customer satisfaction.

AutomotiveLogisticsRetail

Hiring Manager

Grant Wills

Responsibilities

Align UX work with business goals: Prioritize and schedule UX initiatives that directly improve unit growth, revenue, and conversion performance

Drive conversion-centric design execution: Remove obstacles, run A/B tests, and lead UX reviews to ensure design decisions enhance conversion funnel performance

Partner with leadership: Define UX priorities and feature sets that support strategic growth and customer satisfaction objectives

Optimize across channels: Ensure a seamless, connected user experience across digital and in-store journeys that builds loyalty and trust

Establish UX best practices: Develop and maintain a reusable design playbook and enterprise-wide UX guidelines aligned with measurable KPIs

Mentor enterprise teams: Influence product, tech, and ops teams through UX tools, methods, and strategy integration across customer and employee experiences

Leverage Voice of Customer data: Translate customer feedback into actionable UX enhancements to reduce friction and improve delight

Human-centered design: Use a personalized approach to simplify and enrich the tire-buying journey, removing pain points and increasing conversion

End-to-end journey ownership: Always consider both customer and employee perspectives when designing solutions that impact business metrics

Test bold ideas: Champion innovation and experimentation—proactively disrupt the experience before external forces do

Collaborate with Marketing: Work closely with Paid, Organic, and Email teams to improve conversion, ROAS, and ROI through UX optimization

Apply CRO principles: Use data and behavioral insight to systematically test and improve conversion across key digital touchpoints

Team-oriented growth mindset: Support team development by sharing future UX trends and helping teammates elevate their impact

Analyze business defects: Identify experience breakdowns, define objectives, summarize findings, and propose UX-driven business improvements

Support Omni-Channel execution: Ensure UX and design align with cross-functional requirements and support both digital and in-store experiences

Ensure testable requirements: Translate UX needs into measurable, testable, and outcome-driven requirements

Act as SME on web features: Document, maintain, and evolve business rules related to site functionality and design logic

Collaborate through SDLC: Partner with development teams to align design requirements with technical feasibility and delivery schedules

Own UX delivery timelines: Coordinate and communicate feature development schedules and dependencies across functions

Qualification

UX leadership experienceCRO principlesHuman-centered designUX prototyping toolsEnd-to-end UX managementAgile methodologiesData analysis skillsInnovative mindsetMentorship skillsCollaboration skillsCommunication skillsStorytelling skills

Required

10+ years of UX leadership experience, including roles such as UX Manager, Head of Digital Experience, Product Design Lead, or similar

Proven track record of delivering business outcomes through UX—must show measurable impact on conversion rates, revenue growth, and customer satisfaction

7+ years of experience managing end-to-end UX for omnichannel products spanning digital (web/mobile) and in-store/physical environments

Strong command of CRO (Conversion Rate Optimization) principles and ability to embed UX into the digital conversion funnel

Experience leading cross-functional teams through multiple design cycles, from discovery to launch, with a data- and outcomes-first mindset

Demonstrated expertise in human-centered design, Design Thinking, and Voice of Customer research, with ability to translate insights into scalable design solutions

Advanced proficiency in UX and prototyping tools such as Figma, Sketch, InVision, Adobe XD—must be capable of hands-on concepting and prototyping

Strong portfolio of UX-led product improvements, showcasing business impact across mobile and desktop platforms

3+ years of direct leadership of UX or Product Design teams, with strong mentorship and talent development skills

Experience collaborating with growth marketing teams (SEO, paid, email) to maximize ROAS/ROI through UX strategy

Deep understanding of Agile methodologies and product lifecycle management, with experience owning a design backlog and participating in sprint planning

Strong analytical acumen with ability to interpret business KPIs, funnel analytics, user behavior, and apply insights to UX prioritization

Comfortable leading design reviews with senior stakeholders, advocating for user needs while tying design decisions to revenue, unit growth, and strategic priorities

Excellent communication and storytelling skills, capable of influencing diverse stakeholders across product, tech, marketing, and operations

Energetic, innovative mindset with a bias for action, experimentation, and continuous improvement

Proven ability to thrive in fast-paced, matrixed environments, managing ambiguity and pivoting quickly to meet shifting priorities