Discount Tire ยท 1 day ago
Principal UX Designer
Phoenix, AZ
Full-time
Hybrid
Lead/Staff
8+ years expDiscount Tire is a growing company with over 60 years of experience in the industry, seeking a Principal UX Designer to shape the vision of its digital applications. The role focuses on creating user-centric designs that enhance customer experience and drive business goals through collaboration, research, and design innovation.
AutomotiveLogisticsRetail
Hiring Manager
Grant Wills
Responsibilities
Responsible for the design, and implementation of experiences and features, across multiple phases of a digital customer experience
Responsible for Customer Journey mapping & Service Blueprint creation
Work closely with and across teams of developers, product managers, strategists and fellow creatives to deliver exceptional solutions to UX design problems
Produce high quality user experience designs through hybrid wireframe and visual designs, flow diagrams, storyboards, sitemaps, and prototypes
Partner with internal brand design teams on the creation of new storytelling experiences
Collaborate with team members on user research, customer testing, and iterative feedback loops
Rapidly iterate on design prototypes and working applications
Actively partner with business partners in Brand and Marketing to create consumer and brand-defining experiences that support customer experience and brand differentiation goals
Work cross-functionally with Content Strategy, SEO, Brand Awareness, Analytics, Experience Optimization, Product Marketing and Development teams to enhance existing and bring new digital commerce experience to the market
Help to define, evolve, disseminate, and audit Discount Tire digital design standards and best practices to other teams and throughout the organization
Lead presentations for new or existing work to stakeholders, including management and executive staff
Heuristic assessment of digital experiences
Competitive landscape audits and benchmarking studies
Articulation of project objectives and creative deliverables
Planning and conducting stakeholder interviews
Planning and conducting customer research - studies, interviews, panels, surveys, etc
Evaluation and guidance of ongoing UX design sprints
Creation of use case scenarios and user/product journey maps and flows
Validation of feature sets and functionality against business and user needs
Interprets analytics to identify user behavior with the goal to make recommendations for improved user experience
Partner with product owners on product vision, strategy and definition
Drive an innovation agenda; push to move at the speed of the consumer, meeting our customer where they are and where they are headed by defining distinctive Discount Tire experiences on new and emerging digital platforms
Prioritize the customer's needs and interests at all times and drive the same orientation throughout the team
Serve as the subject matter expert on user experience and design thinking for constructing the approach to and interpreting the results of A/B and multivariate test scenarios
Define, operationalize and lead the best practice process adoption for including regular customer research, competitive analysis, testing, and adaptive design into the work of the UX team
Mentors all levels of UX designers (I, II, & Sr.) as well as educates other members of the organization in the principles of design
Ability to make prioritization decisions in the best interest of the user and the organization
Responsible for helping drive business outcomes through UX Design
Understands and uses business dashboards to understand the health of the business
Serves as a Subject Matter Expert for developer partners
Conducts usability and prototype studies through the use of multi-variant testing to inform design decisions
Solicits ideas, information and material from corporate and regional stakeholders in order to develop prototypes and strategies to reach targeted audiences
Develops strategies to increase engagement and interaction
Stays current on the latest industry technologies, trends and strategies
Assists employees, vendors or other customers by answering questions related to application development processes, procedures and services
Completes work in a timely and accurate manner while providing exceptional customer service
Other duties as assigned
Qualification
Required
This position requires a minimum of eight years of experience creating user-centered designs for ecommerce and retail products
A portfolio of work showcasing how content, design and interface work together to create a great user experience
Extensive background leading collaboration sessions with various types of experts and those with differing levels of experience with UX working methodologies
Outstanding team player and positive attitude
Works well in collaboration environments and can professionally and productively give and receive feedback
Strong sense of ownership and accountability
Passion for identifying customer needs and mapping experience solutions to technological evolutions
Excellent oral and written communication skills including meeting facilitation and making persuasive presentations to senior leadership
Detail orientation and intrinsic passion toward success and high quality delivery
Logical reasoning, troubleshooting and creative problem solving skills
Demonstrated attention to detail and process excellence
Expert knowledge of design tools and best practices
Proven experience conducting qualitative user research and usability testing is necessary
Proven organizational, strategic problem-solving and decision-making skills in the field of design are vital
Proficiency with Microsoft office, including skills with Word, Excel, Access and PowerPoint is necessary
Ability to extract ideas from key stakeholders, listen to new ideas and move the team along toward business objectives is vital
A Can-Do attitude and the ability to adjust to changing requirements are essential
Maintaining confidentiality, treating others with respect, and upholding Company values are key attributes
This position requires a bachelor's degree in web design, HCI, IT, digital culture or a related field, or equivalent experience
Preferred
Experience with AI tools and implementation and influence on design and user experiences preferred
Preferred experience with content management systems
Company
Discount Tire
Our boards are a place to gather ideas, share tips, and enjoy the beauty of the automotive world. Your Journey Starts Here.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Andrew Haus
Chief Financial Officer
Tom Williams
Executive Vice President & Chief Experience Officer (CXO) Customer Experience
Recent News
Clean Technica
2025-11-09
2025-09-12
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