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CTDI · 4 months ago

General Manager, Operations

West Chester, Pennsylvania, United States

Full-time

Onsite

Director/Executive

10+ years exp

CTDI is a large-scale logistics repair and engineering company that services the country’s largest telecommunications and cable providers. The General Manager – International is responsible for the strategic, operational, and financial performance of CTDI’s international locations, driving P&L performance and ensuring operational excellence across regional markets.

Telecommunications

No H1B

Responsibilities

Full P&L accountability for selected international operations, including budgeting, forecasting, and financial performance. (Revenue, Gross Margin to NIAT $)

Monitor and manage all revenues and expenses that impact P&L performance

Develop and execute strategic plans to drive growth and profitability across international markets

Lead, mentor, and manage a diverse team of regional managers, employees, and contingent labor across multiple countries

Establish and enforce operational KPIs to ensure service level agreements (SLAs), quality standards, and customer expectations are consistently met or exceeded

Drive customer engagement by serving as the senior point of contact for key international clients, resolving escalations, and identifying new business opportunities

Collaborate cross-functionally with internal departments (IT, HR, Finance, Engineering, etc.) to align resources and support international operations

Implement continuous improvement initiatives to optimize processes, reduce costs, and enhance service delivery. Generate, cultivate, and communicate ideas for continual improvement of processes and activities across all areas of the operation and lead standardization within the branch operations

Prepare and present detailed business reviews, operational reports, and financial analyses to executive leadership and customers

Ensure compliance with all corporate policies, local regulations, and customer-specific requirements

Lead the monthly close process by reconciling forecasted results with actuals and providing variance analysis

Qualification

P&L managementInternational operationsCross-cultural leadershipFinancial acumenMicrosoft Office SuiteTeam-building skillsContinuous improvement mindsetCommunication skillsProblem-solving abilityEmotional intelligence