Apply on Employer Site

Discount Tire · 1 week ago

Information Technology Intern - Service Desk Automation

Scottsdale, AZ

Internship

Onsite

Intern

Start in 2026 Summer

Discount Tire is the world's largest independent tire and wheel retailer, dedicated to providing the best tire and wheel buying experience. The intern will contribute to enhancing the efficiency and user experience of the Call Center Software, OneReach, through automation and intelligent workflows, while gaining practical experience in a dynamic IT environment.

AutomotiveLogisticsRetail

H1B Sponsor Likely

Responsibilities

Analyze current OneReach workflows and identify automation opportunities

Develop and test new call flow logic and integrations

Document improvements and provide recommendations for future enhancements

Support the Service Desk team in implementing and validating changes

Qualification

JavaScriptPythonAPI integrationCloud platformsAutomation toolsConversational AIAnalytical skillsProblem-solvingCommunication skillsCollaboration skills

Required

Currently enrolled in an accredited college or university, pursuing a degree in Computer Science, Information Technology, or a related field

Must work at the North Phoenix/Scottsdale corporate office, no remote or hybrid options

Applicants are responsible for their own housing, transportation, and relocation

Full-time (~40 hours/week, standard business hours) for internship duration

Must be a currently enrolled undergraduate student with a GPA of 3.5 or higher

Only Junior or Senior-level students or May 2026 graduates are eligible

Strong knowledge of computer hardware and software systems

Ability to work independently and within a team environment

Excellent communication and interpersonal skills

Ability to multitask and manage multiple priorities

Willingness to learn and take on new challenges

Proficiency in programming languages such as JavaScript, Python, or Node.js

Familiarity with API integration and cloud platforms (e.g., AWS, Azure)

Understanding of automation tools and conversational AI platforms

Strong analytical and problem-solving skills

Excellent communication and collaboration abilities

Ability to work independently and adapt to evolving priorities

Benefits

Paid internship with a competitive salary.

Hands-on experience in a dynamic IT environment.

Exposure to various aspects of IT.

Networking opportunities with professionals in the field.

Mentorship and career guidance.

Potential for future employment opportunities post-graduation.

Company

Discount Tire

Glassdoor3.9

Our boards are a place to gather ideas, share tips, and enjoy the beauty of the automotive world. Your Journey Starts Here.

Founded in 1960

Scottsdale, Arizona, USA

10001+ employees

http://www.discounttire.com/dtcs/home.do

H1B Sponsorship

Discount Tire has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (1)