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Discount Tire · 1 week ago

Information Technology Intern - System Operations/AI

Scottsdale, AZ

Internship

Onsite

Intern

Start in 2026 Summer

Discount Tire is the world's largest independent tire and wheel retailer, dedicated to providing excellent customer service and high-quality products. The intern will be responsible for designing and prototyping an AI-driven framework to automate IT Service Management processes using ServiceNow and Agentic AI, while gaining practical experience in a dynamic IT environment.

AutomotiveLogisticsRetail

H1B Sponsor Likely

Responsibilities

Research & Design: Assess ServiceNow capabilities, APIs, and current ITSM workflows to identify automation opportunities

AI Agent Integration: Enable AI agents to analyze event data, determine whether a Change, Problem, or Incident is required, and create the appropriate ServiceNow record

Analytical Insights: Develop reporting and dashboards that use AI-driven data to identify patterns, root causes, and trends across tickets

Proof of Concept: Deliver a working prototype within ServiceNow that demonstrates reduced manual effort, faster response times, and improved ticket accuracy

Documentation & Recommendations: Provide technical documentation, lessons learned, and recommendations for scaling to enterprise-wide adoption

Qualification

ServiceNow FundamentalsProgramming SkillsAI/ML ExposureData Analysis & VisualizationSystem Integration KnowledgeAnalytical ThinkingCollaboration & CommunicationAdaptability & CuriosityProblem-Solving Mindset

Required

Currently enrolled in an accredited college or university, pursuing a degree in Computer Science, Information Technology, or a related field

Must be a currently enrolled undergraduate student with a GPA of 3.5 or higher

Only Junior or Senior-level students or May 2026 graduates are eligible

Strong knowledge of computer hardware and software systems

Ability to work independently and within a team environment

Excellent communication and interpersonal skills

Ability to multitask and manage multiple priorities

Willingness to learn and take on new challenges

ServiceNow Fundamentals – basic understanding of ITSM modules (Incident, Problem, Change) and familiarity with ServiceNow APIs or scripting (JavaScript, Flow Designer, IntegrationHub)

Programming Skills – proficiency in Python or JavaScript for AI integration, data handling, and automation scripts

AI/ML Exposure – awareness of Agentic AI concepts, ability to work with APIs from AI platforms (OpenAI, Azure, etc.), and some experience building or consuming AI-driven workflows

Data Analysis & Visualization – skills in analyzing ticket data, identifying patterns, and creating dashboards (ServiceNow Performance Analytics, Power BI, or Tableau)

System Integration Knowledge – understanding of REST APIs, JSON, and connecting external AI services with ServiceNow

Problem-Solving Mindset – ability to analyze ITSM workflows and identify where automation adds value

Analytical Thinking – skill in drawing insights from data, not just automating processes

Collaboration & Communication – comfortable working with IT teams, explaining AI-driven recommendations, and documenting processes

Adaptability & Curiosity – willingness to learn new ServiceNow features, AI tools, and enterprise IT processes quickly

Benefits

Hands-on experience in a dynamic IT environment.

Exposure to various aspects of IT.

Networking opportunities with professionals in the field.

Mentorship and career guidance.

Potential for future employment opportunities post-graduation.

Company

Discount Tire

Glassdoor3.9

Our boards are a place to gather ideas, share tips, and enjoy the beauty of the automotive world. Your Journey Starts Here.

Founded in 1960

Scottsdale, Arizona, USA

10001+ employees

http://www.discounttire.com/dtcs/home.do

H1B Sponsorship

Discount Tire has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (1)