NucleusTeq · 1 month ago
Senior Vice President — Customer Success, Account Management & Delivery
United States
Full-time
Remote
Director/Executive
15+ years expNucleusTeq is a software services, solutions, and products company enabling Fortune 1000 customers to modernize with Data, Cloud, AI/ML, and more. The Senior Vice President of Customer Success, Account Management & Delivery is responsible for revenue retention, expansion, and driving new-logo acquisitions while managing the end-to-end customer lifecycle.
Information TechnologySoftware
Responsibilities
Own NRR, GRR, churn, upsell/cross-sell, and net-new ARR targets across strategic and commercial segments
Build the Land→Adopt→Expand playbook linking value hypotheses to adoption milestones and commercial expansion
Co-own expansion and new-logo pipeline with the CRO; align territories, coverage, quotas, and forecasts with RevOps
Standardize executive Success Plans per account (outcomes, timelines, value metrics) and run EBR/QBR cadences
Define health scoring (adoption, utilization, sentiment, support risk, delivery risk) and automate alerts with runbooks
Publish ROI/value scorecards tying delivered outcomes to commercial impact (renewal, expansion)
Own delivery governance (PMO): SOW hygiene, change control, risk/issue management, and executive escalations
Ensure on-time/on-budget delivery, target margins, and quality gates (design reviews, testing, cutover readiness)
Capacity & staffing: onshore/offshore resourcing model, utilization/bench guardrails, hiring plans, and skills enablement
Delivery excellence framework: playbooks, estimations, reusable assets/accelerators, and lessons-learned loops
Commercial control: revenue recognition hygiene, milestone acceptance, and DSO/collections partnership with Finance
Operating model: documentation-first; follow-the-sun coverage (US, UK/EU, India) with daily overlap to noon US time
Stand up CS-led opportunity identification (adjacent use cases, references, executive networking, customer marketing)
Package win plays (solution offers, POVs, reference architectures) and enable SDR/AE teams with CS insights
Leverage partnerships (hyperscalers/SIs) for introductions, marketplace routes, and co-funded POVs
Convert customer signals into roadmap asks and service offers; prioritize by value and adoption impact
Run Customer Advisory motions (CAB/industry councils) and scale advocacy (references, case studies, peer forums)
Instrument CRM/CS platforms (e.g., Salesforce + CS Ops stack) with SLAs, handoffs, forecasting hygiene, and attribution rules
Define regional operating rhythms: weekly pipeline/health reviews, monthly margin reviews, and quarterly business reviews
Recruit, mentor, and scale high-performing leaders (regional/account/delivery); institute certification paths and succession plans
Foster a customer-first, revenue-aware culture—clear accountabilities, transparent scorecards, and rapid issue resolution
Qualification
Required
15+ years in customer-facing, revenue-owning roles (Customer Success, Account Management, Sales, Consulting/Delivery); 8+ years leading global teams
Proven track record hitting NRR/GRR and net-new ARR targets; strong renewal/expansion negotiation acumen
Delivery leadership experience owning PMO/engagement governance, utilization/margins, and complex program execution
Expertise across Cloud (AWS/Azure/GCP/OCI), Data & Analytics, and AI/ML services; ability to tie technical value to commercial outcomes
Operational rigor in RevOps/CS Ops, forecasting, coverage models, quota planning, and executive reporting
Executive presence with C-suite stakeholders; excellent communication and customer advocacy skills
Bachelor's degree required
Preferred
MBA or technical graduate degree is a plus
Benefits
Competitive base + performance bonus tied to NRR/GRR/ARR; equity eligible.
Industry-leading health, dental, vision; 401(k) match; generous PTO and profit-sharing.
Learning stipend and certifications; leadership development and succession planning.
Company
NucleusTeq
NucleusTeq is empower & Transform customers’ business through the use of digital technologies.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Ashish Baghel
Founder & CEO - NucleusTeq
Recent News
2025-10-17
Company data provided by crunchbase