Mass General Brigham · 3 weeks ago
Patient Financial Aid Rep
Chelsea, MA
Full-time
Onsite
Entry Level
$19.42/hr - $27.74/hr
1+ years expMass General Brigham is a not-for-profit organization that supports patient care, research, teaching, and community service. The Patient Financial Services Representative ensures patient information is accurate and assists with insurance verification and financial assistance applications, while providing exceptional customer service and support to patients and staff.
Health CareHome Health CareMedical
Responsibilities
Meet with patients or their representatives to explain the financial aspects of their healthcare services, including insurance coverage, copayments, deductibles, and out-of-pocket expenses
Provide clear and accurate information about available financial assistance programs, eligibility criteria, and application processes
Assist patients in understanding and completing financial aid applications, ensuring all required documentation is collected and submitted
Verify patients' insurance coverage, including eligibility, benefits, and pre-authorization requirements
Collaborate with insurance companies and healthcare providers to obtain necessary authorizations for procedures, treatments, or services
Complete and update patient registration records in Epic, ensuring accuracy and compliance with organizational standards
Assist patients in completing required consent forms for registration
Provide exceptional customer service by addressing patient inquiries with professionalism, empathy, and efficiency
Qualification
Required
High School Diploma or Equivalent required
Experience in a healthcare financial services or patient advocacy role
Knowledge of healthcare registration, billing and reimbursement processes, insurance plans, and financial assistance programs
Strong communication skills, with the ability to explain complex financial concepts in a clear and empathetic manner
Excellent organizational skills and attention to detail for managing documentation and application processes
Ability to handle sensitive and confidential information with professionalism and discretion
Proficiency in using relevant computer software and applications for data entry, documentation, and communication
Preferred
Bachelor's Degree Health Administration preferred
1-2 years experience in a healthcare financial services or patient advocacy role preferred
Familiarity with government programs such as Medicaid, Medicare, and Social Security is beneficial
Benefits
Comprehensive benefits
Career advancement opportunities
Differentials
Premiums and bonuses as applicable
Recognition programs designed to celebrate your contributions and support your professional growth
Company
Mass General Brigham
Mass General Brigham specializes in providing medical treatments and health diagnostics services.
10001+ employees
H1B Sponsorship
Mass General Brigham has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (77)
2024 (61)
2023 (93)
2022 (70)
2021 (80)
2020 (29)
Funding
Current Stage
Late StageLeadership Team
E
Erin Flanigan
SVP, Human Resources, Community, Specialty Hospital Division
O’Neil A. Britton
Chief Integration Officer, Executive Vice President
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