Info Advantage Inc. · 2 months ago
Customer Service Client Success
Rochester, NY
Full-time
Onsite
Entry Level
1+ years expInfo Advantage Inc. is a company that provides professional IT support and technology services for businesses. They are seeking a Client Success/Sales Administrator to ensure exceptional service delivery and assist with various administrative tasks related to client management and technology subscriptions.
Business Information SystemsInformation ServicesInformation Technology
Responsibilities
Deliver Exceptional Client/Customer Experiences – ensure exceptional service delivery, communication and coordination with the rest of the IA Team to deliver services and solutions on time and with accuracy
Billing Reconciliation & RMA’s – Addressing billing inquiries, aiding in resolving as well as product returns and exchanges
Sales Administration – general sales reporting and manufacturer sales reporting
Manufacturer Warranty Renewals & Technology Subscription Renewals – aide in facilitating manufacturer warranty renewals and subscription renewals with distributors for clients
Proactive Manufacturer Technology Awareness – Bring awareness to technology trends and changes working along side marketing to deliver appropriate messaging
Qualification
Required
1 – 3 years of experience working within an office environment
Customer centric and team centric – outgoing, personable, approachable, helpful
Familiar and competent working within a CRM
Computer Savvy – competent in using Microsoft Office applications – Word, Excel, PowerPoint, Teams & Outlook
General understanding of computer technology
Process and detail oriented
Challenges the status quo – seeks to improve
Benefits
401(k) matching
Competitive salary
Health insurance
401(k)
Training & development
Company
Info Advantage Inc.
Info Advantage is a tier 1 full-service information technology services firm specializing in cloud computing, virtualization, disaster recovery, data storage, voice-over-IP, managed services, and more.
11-50 employees
Funding
Current Stage
Early StageRecent News
Company data provided by crunchbase