ModWash ยท 2 months ago
Sr. POS IT Field Service Technician (64469)
Chattanooga, TN, USA
Full-time
Hybrid
Senior Level
5+ years expModWash is a company that focuses on providing exceptional car wash experiences and services. The Sr. POS IT Field Service Technician will support POS systems, IT hardware, and network infrastructure, ensuring seamless operations across multiple markets while collaborating with various teams and leading technical initiatives.
AutomotiveFacilities Support ServicesService Industry
Responsibilities
Act as a senior technical field leader, partnering directly with the VP of IT & POS Systems to drive enterprise-wide initiatives, focusing on POS conversions, IT infrastructure, hardware, and backend systems
Lead troubleshooting and installation for car wash POS systems (hardware, software, kiosks, pay stations, and integrated controllers)
Perform advanced repairs and diagnostics on proximity sensors, RFID readers, LPR technology, printers, gate mechanisms, low-voltage cabling, touchscreens, and related IT/controls equipment
Configure, install, and maintain IT systems including network switches, firewalls, wireless infrastructure, servers, and client devices to ensure security and uptime
Collaborate with POS suppliers and ModWash project managers to manage timelines, execution, and quality of POS conversions and new site rollouts
Oversee ticket escalations and priority issues through internal IT service management systems, ensuring timely resolutions
Provide leadership in coordinating after-hours/weekend support to protect uptime and revenue generation
Manage IT and POS asset inventory, software licensing, procurement, and vendor warranty services
Administer secure remote management tools (e.g., ScreenConnect, RMM platforms) for proactive support
Train and mentor junior field service technicians to elevate technical capabilities and consistency across markets
Partner with operations, maintenance, and special projects teams to align IT with car wash uptime goals
Qualification
Required
Excellent verbal and written communication skills
Advanced knowledge of Micrologic, AMP, NXTWash, or similar car wash POS/control systems
Experience with networking, relays, soldering, robotics, or industrial controls
Proven ability to lead troubleshooting efforts, minimize downtime, and train/mentor others
Strong analytical and problem-solving skills with excellent communication
Proficiency with remote support platforms and IT administration tools
Ability to travel across markets as required, including overnight and out-of-state assignments
Must be highly organized with exceptional time management skills
All travel expenses, mileage, flights, rentals, and lodging must be documented and approved by the VP of IT & POS Systems
Valid driver's license with clean driving history and ability to pass pre-employment background check
5+ years of technical experience in IT systems, POS hardware/software, or field service support (car wash industry experience strongly preferred)
Company
ModWash
ModWash is a car service agency that provides car wash services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Ronda J. Sheffield, Ph.D.
Chief Human Resources Officer
Recent News
2026-01-07
2025-09-26
2025-09-16
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