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Acrisure · 2 months ago

Claims Support Specialist

2349 Mall Rd - FLORENCE, AL

Full-time

Onsite

Entry Level

2+ years exp

Acrisure is a company focused on building a community where people can grow and thrive. They are seeking a Claims Support Specialist to coordinate claims distribution, maintain documentation, and assist in training claims associates while managing incoming calls.

Financial ServicesInsuranceInsurTech

Responsibilities

Coordinate daily scheduled claims distribution (all insurance lines, all clients) to associates for setup, including handling of multiple claim reports inboxes

Claims entry and maintenance as needed. Phone coverage as needed

Collaborate with team lead in maintaining accurate, up-to-date documentation of claims entry standards and practices

Collaborate with team lead in completing regular claim reviews (all lines) to monitor quality and adherence to processing standards

Collaborate with team lead in training, motivation, and coaching of claims associates

Execute temporary and ongoing special projects for clients, including client requests for dedicated assistance and accessing client systems in order to process payments or carry out other clerical work

Handle incoming calls

Qualification

Claims processingMicrosoft ExcelAttention to detailBookkeeping knowledgeVerbal communicationMathematical abilityBasic computer skillsInterpersonal skillsWritten communicationProblem-solving

Required

Strong organization skills, attention to detail, accuracy, and thoroughness in work are required

Ability to manage office workflow, multi-task, and prioritize work is required

Good verbal and written communication skills, as well as interpersonal skills, are needed

Basic computer skills are required

Experience with Microsoft Word, Excel and Outlook preferred

A High School diploma or equivalent is required

Two years experience working in claims; or an equivalent combination of training, education, and experience

A current and valid driver's license within the state of practice is required

Ability to read and interpret documents such as general business periodicals, general ledgers, and procedural manuals

Ability to respond to inquiry or complaints

Ability to write routine reports and business correspondence

Ability to effectively present information in one-on-one situations

Ability to solve problems and deal with situations where limited standardization exists

Ability to calculate figures/amounts such as discounts, interest, proportions and percentages

Communication for this position entails minimal contact with external constituents up to 20% of the time and extensive contact with internal constituents up to 80% of the time

Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership

Preferred

Basic knowledge of bookkeeping and/or accounting is preferred

Benefits

Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.

Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.

Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.

Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.