EGGER North America · 2 weeks ago
Technical Support Supervisor
Lexington, NC
Full-time
Onsite
Mid, Senior LevelEGGER North America is a leading company in the wood products industry, committed to innovation and quality. The Technical Support Supervisor will lead a team to ensure effective support for manufacturing processes, focusing on minimizing downtime and enhancing team performance.
Building Materials
Responsibilities
Team Management: Lead and mentor a team of technical support specialists focused on manufacturing technologies. Conduct regular performance evaluations and provide feedback to team members. Organize training sessions to enhance team skills in manufacturing systems and equipment
Technical Expertise: Provide advanced technical support for manufacturing issues, including mechanical, electrical and automation systems. Collaborate with other departments (Production, Purchasing, Controlling,..) and external companies to support Maintenance teams and practices. Create maintenance schedules, shutdown & budget plans, resolve and escalate issues to meet the business goals. Oversee spare part management/ inventory control
Process Improvement: Oversee the application of SAP (PM & MM modules), and refer to all queries in these areas. Ensure compliance with safety and technical regulations, creating safe work protocols & SOP procedures. Maintain and keep documentation, equipment manuals, etc. up to date
Reporting: Prepare and present weekly/monthly/annual reports for maintenance performance metrics e.g. budget, downtimes, SAP analyses and implement solutions for identified issues. Participate in root cause analysis create reports to improve maintenance processes
Other duties as assigned
Qualification
Required
Proven experience in managing a team and driving performance improvements in a technical support setting
Proven experience in SAP, Excel, Word, PowerPoint, AutoCAD
Proven experience in developing maintenance programs (PM, PdM, CM)
Strong technical knowledge of manufacturing equipment, automation systems, and software
Ability to work under pressure and manage multiple priorities in a fast-paced environment
Valid Driver's License
Benefits
Training and Development
Health, Dental and Vision Insurance
401k Retirement Plan
Paid Vacation and Holidays
Company
EGGER North America
As the global leader in wood-based materials, EGGER’s innovative decors and textured surfaces are trusted by architects, designers and fabricators worldwide.
10001+ employees
Funding
Current Stage
Late StageCompany data provided by crunchbase