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Soho House & Co · 7 hours ago

Receptionist - Soho Works - 875 Washington

New York, NY

Full-time

Onsite

Entry Level

2+ years exp

Soho House & Co is a hospitality company seeking a Receptionist for their Soho Works property. The role involves welcoming members and guests, maintaining the reception area, and handling various administrative duties to ensure a positive experience for visitors.

AssociationConsultingHospitality

Responsibilities

Ensure every member is welcomed by name (if local) and guest is welcomed with open arms and in a hospitable manner with complete overview of site offerings and where to find additional resources if needed

Answer high-volume phone lines and conduct office services including courier bookings, binding, bulk, printing, laminating, postage (receiving/sending) etc.; familiarity with all costs/procedures

Understand best practices when asked question regarding catering menus, hours of operation and amenity availability/pricing

Maintain a clean, sanitary and safe work environment, reception desk area, coffee/barista station and coat check / AV and IT closet

Perform Guest List duties and support, redirect and problem solve in real-time to ensure any guest related concerns are addressed and action items have been set

Support, redirect and problem solve in real-time to ensure any guest related concerns are addressed and action items have been set

Build relationships with members and guests and communicate and red flags and positive feedback to management to assess

Influence a fun and positive atmosphere by being approachable and professional as well as oversight of receptionist assign per shift. Delegate appropriate tasks to receptionists and ensure the task is completed

Event bookings for users when requested; meeting room bookings for users when requested

Fully trained in all operational software

Assist with food set-up for breakfast, lunch, events etc. as needed

Perform other duties as assigned by Management

Qualification

High-volume phone handlingOpenTableSalesforceAV/IT experienceMulti-taskingProblem solvingDetail orientedCommunication

Required

Minimum of 2+ years' experience in a similar role

Must have experience answering high-volume phone lines and answering inquiries professionally, timely and to the best of your abilities

Must have knowledge of or used similar software previously; OpenTable, Salesforce and basic AV/IT experience

Problem solving skills and bring conflict resolution to any anticipated or current matter

Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment

Strong communication skills and ability to understand and follow written and verbal instructions

Flexible schedule and ability to work nights, weekends and holiday's (as needed)

Must be able to seize, grasp, turn and hold objects with hands

Must be able to work on your feet for at least 8 hours

Fast paced movements are required to go from one part of the club to others

Must be able to move, pull, carry or lift at least 40 pounds

Occasionally kneel, bend, crouch and climb as required

Benefits

Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match

Paid Time Off: Full- Time Employees have sick day's + vacation days

Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically

Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability

Learning & Development: An extensive range of internally and externally run courses are available for all employees.

Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.

Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.

Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.