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Michaels Stores · 1 week ago

Enterprise Risk Manager

Irving, TX

Full-time

Onsite

Senior Level, Lead/Staff

15+ years exp

Michaels Stores is the leading destination for creating and celebrating in North America, operating over 1,300 stores. The Enterprise Risk Manager will manage and coordinate claim-related activities, oversee claims administration, and develop strategies to reduce post-loss incidents while working closely with third-party providers.

EducationMarketplaceRetail

Hiring Manager

Gina Velarde

Responsibilities

Work closely with Third Party Administrator (TPA) on GL, WC claims reporting, managed care, pharmacy management, and legal management and settlement. Review loss runs monthly for opportunities for closure and expense reserve adjustments

Conduct regular (but not less than quarterly) claim reviews with third-party administrator (TPA) and broker claims control consultant

Has oversight responsibility for working with TPA in communicating with carriers in putting them on notice when claims meet recording requirements from the insurance policy

Maintain prompt claim reporting procedures and provide appropriate training to team members handling claims and injury counselor roles

Ensure that computer reporting and tracking systems are properly utilized, maintained, updated, and backed up

Supervise and drive communication with injured team members to bring about claims closure and appropriate medical treatment and facilitate their return to work following injury, working with all parties involved

Oversee the management of legacy claims

Coordinate organizational response to injured third parties

Collaborate with legal counsel on pertinent claims matters and pursue subrogation where appropriate

Partner with in-house counsel on litigated risk matters

Represent the company in claims matters; attend depositions, mediations, and trials, representing the company as necessary

Work with Financial Accounting monthly on store chargebacks and credits for claims

Ensure that all state-required notices (e.g., Worker's Compensation) are issued for postings upon annual renewal

Work with third-party actuary in providing information to develop appropriate reserves for company accruals and overall performance assessment

Coordinate and complete property loss claims as necessary

Manage claim-related discovery requests

Manage Certificate of Insurance requirements

Maintain awareness of pertinent legislative activity through professional and trade journals and organizations like the Risk and Insurance Management Society (RIMS)

Supervise, train, and develop a team of high-performing team members to provide top-quality service to our customers, team members, and TPA business partners

Develop Standard Operating Procedures (SOPs) for the stores and other corporate facilities to support requirements and processes for claims administration and other risk-related requirements

Develop and maintain monthly organizational reporting reflecting performance results

Participate in Benchmarking/Best Practices sessions to reduce costs and manage risk

Establish and monitor litigation management/defense attorney contacts

Timely accounting and processing of all invoices

Trains and develops a team of risk coordinators

Conduct regular training with business partners with respect to the proper handling of incidents and claims

Assist with the preparation of materials for the Audit Committee of the Board of Directors

Work with Safety Manager to initiate accident investigations following unique incidents and make recommendations for process improvement

Work with Safety Manager on the development and implementation of safety-related training for management and team members, ensuring injury prevention and regulatory compliance

Partner with the Regulatory Compliance Manager in providing timely product-related injuries reportable to the Consumer Product Safety Commission (CPSC)

Work closely with designated insurance broker and Michaels Finance team in coordinating requirements in the pursuit of insurance including obtaining all required company data and completion of applications

Present departmental information and prepare reports for management as appropriate. Analyze the performance of Michaels Risk Program and provide recommendations for improvement

Coordinate insurance broker and carrier services and requirements both internally and externally to support lease and contractual requirements while minimizing risk

Conduct visits of stores, distribution centers, and frame manufacturing facilities to keep abreast of company activities to ascertain the nature and extent of risk and potential losses

Qualification

CPCUARMCRMClaims ManagementRisk ManagementInsurance StrategiesBusiness LawMicrosoft OfficeLeadership SkillsProblem-SolvingCommunication SkillsInterpersonal Skills