FERRAGAMO · 2 weeks ago
Client Advisor - Santa Clara
Santa Clara, CA
Full-time
Onsite
New Grad, Entry Level
$20/hr - $21/hrFerragamo is a key player in the global luxury industry, known for its expert craftsmanship. The Client Advisor role involves providing excellent customer service, developing meaningful relationships with clients, and driving sales through personalized experiences.
Textiles
Hiring Manager
Kerri Pernick
Responsibilities
Demonstrate active leadership on the selling floor, to drive individual and team objectives and be accountable for sales results
Actively promotes a positive work environment through teamwork and collaboration
Assist operations team by maintaining stock of designated area on selling floor and in stock room
Transform each client experience into magical moments by creating a hand-crafted experience, and engage in the selling ceremony that makes the client feel confident and energized
Cultivate a long-term authentic bond with clients by making them feel the experience is truly about them
Play an active role on the selling floor, and take action to ensure a memorable client experience, putting the client at the center of every decision. Demonstrate expert styling and brand knowledge
Promote cross selling to increase UPT sales metrics
Capture customer data in the company’s CRM database to connect with clients to maintain and develop relationships
Thinking innovatively about how we can improve and generate new ways of creating tangible value and magic for the client
Sales—in person, telephone, email, etc.—which includes having the physical ability to wait on customers and fit them properly with shoes
Clearly understand company set KPI’s and exhibits the ability to identify strategies to enhance performance standards
Takes an aggregate approach to identify and recommend merchandise across all channels
Qualification
Required
Caring, authentic trusted client advisor: an intuitive sales associate with a passion for style
Acting and thinking first of the client and their experience, you have an in-depth knowledge of the desires, needs and expectations of luxury clients
A powerful communicator, handling clients with personal care and empathy and putting the client at the center of every decision
Being a master of storytelling and the art of asking engaging questions
Courageous with ideas and innovative in your approach, always ready to grow and learn
Computer knowledge to track inventory
Strong interpersonal and communication skills; ability to read, write, and interpret instructional documents
Ability to effectively communicate with customers, peers, and management
Ability to communicate on the telephone with proper etiquette
Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business
Ability to work as part of a team and take initiative independent of direct supervision
This position involves constant moving, talking, hearing, reaching, grabbing, carrying and standing for extended period of time
May occasionally involve stooping, sitting, kneeling, crouching, and climbing step stools
Involves lifting of at least 20 lbs
Regular and reliable attendance, normally 5-days a week
Full time schedule (37.5 hours); Part-time schedule (20-29 hours per week)
Required to work a variety of hours, which may include mornings, evenings, and weekends, based on store needs
Preferred
Proficient English language skills; knowledge of second language preferred
Previous retail sales experience preferred, luxury retail experience a plus
Company
FERRAGAMO
Salvatore Ferragamo S.p.A.
Founded in 1927
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2011-07-08IPO
Leadership Team
Daniella Vitale
Chief Executive Officer Americas
P
Paolo Morgia
Group Chief Financial Officer (CFO)
Recent News
2025-11-05
Footwear News
2025-10-15
Company data provided by crunchbase