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DistantJob · 1 month ago

Level 1 Support Technician

United States

Full-time

Remote

Entry Level

2+ years exp

Distantjob is an MSP looking for a Level 1 Support Technician to be the first point of contact for clients needing technical help. The role involves answering support requests, troubleshooting issues, and ensuring clients' technology environments run smoothly and securely.

Recruiting

Responsibilities

Answer support requests that come in through phone, email, or our web portal—always with a friendly, helpful attitude

Tackle issues efficiently to keep everyone productive and meet their response time commitments

Figure out which problems need immediate attention and which can wait

Use remote support tools to diagnose and solve problems from your desk

Set up and configure computers, software, and network devices

Make sure all workstations have up-to-date antivirus protection

Perform regular maintenance on computers, printers, and other equipment to prevent problems before they start

Keep each client's technology environment secure and compliant with company standards

Work collaboratively with people across all departments

Be the kind of IT person everyone feels comfortable reaching out to

Qualification

IT support experienceWindows 10 supportMac OS supportWindows Server experienceActive Directory knowledgeCompTIA A+ certificationTroubleshooting skillsCustomer service passionCommunication skills