Tools for Humanity · 2 months ago
Director of Central Operations
San Francisco
Full-time
Onsite
Director/Executive
$280K/yr - $320K/yr
10+ years expTools for Humanity is a company focused on privacy-preserving proof-of-human technology and a globally inclusive financial network. The Director of Central Operations will design, optimize, and scale the core systems that power global market operations, leading a team across various functions to ensure operational efficiency and effectiveness.
Artificial Intelligence (AI)BlockchainHardwareSoftware
Responsibilities
Enable the Market Operations team to achieve hyper-growth of the World network
Lead and continuously improve core global functions: Logistics, Global Projects, back office support, Trust & Safety, and Customer Support
Drive operational efficiency, cost reduction, and service quality across all markets
Build scalable systems and processes that enable regional teams to execute faster, with greater consistency, and at lower cost
Develop performance metrics and dashboards to monitor efficiency, quality, and cost, with support of the data science team
Identify bottlenecks and implement structural improvements to unlock scale and reliability
Drive initiatives to improve productivity and reduce operational costs without compromising quality
Establish best practices, playbooks, and process documentation for global consistency
Use data and modeling to guide decisions, prioritize projects, and demonstrate ROI
Partner closely with Device, Legal, Engineering, and Finance to ensure operational readiness for launches, scaling, and ongoing performance
Collaborate with regional Market Operations teams to align central support with on-the-ground needs
Translate company strategy into operational plans that deliver measurable results
Manage and mentor leaders across all functional areas
Build a high-performing, data-driven team culture rooted in accountability and continuous improvement
Strengthen cross-team collaboration and knowledge sharing across all markets
Qualification
Required
Bachelor's degree in business, economics, engineering, or a related field
10+ years of experience managing large-scale, physical operations across multiple countries
Experience in logistics, customer support, or marketplace environments
Proficiency with data and spreadsheet modeling
Experience managing managers and leading diverse, distributed teams
Ability to build clarity, accountability, and motivation across functions and time zones
Experience collaborating with Product, Engineering, Finance, and regional Market Operations teams
Preferred
MBA or equivalent advanced degree from a top institution
Experience in driving operational efficiency, cost reduction, and service quality
Experience in developing performance metrics and dashboards
Experience in establishing best practices, playbooks, and process documentation
Benefits
Healthcare
Dental
Vision
401(k) plan and match
Life insurance
Flexible time off
Commuter benefits
Professional development stipend
And much more!
Company
Tools for Humanity
Tools for Humanity is a technology company building for humans in the age of AI. Currently building tools for World.
51-200 employees
H1B Sponsorship
Tools for Humanity has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (6)
2023 (2)
2022 (1)
2021 (7)
Funding
Current Stage
Growth StageTotal Funding
$244MKey Investors
Blockchain Capitala16z cryptoApollo Projects
2023-05-25Series C· $115M
2022-03-23Series B· $100M
2021-10-21Series A· $25M
Leadership Team
Alex Blania
CEO & Co-Founder
Trevor Traina
Chief Business Officer
Recent News
Techpoint Africa
2026-01-24
Techpoint Africa
2026-01-23
Company data provided by crunchbase