HUB International · 2 months ago
Carrier Team Service Analyst
Riverside, CA
Full-time
Hybrid
Entry, Mid Level
$22.50/hr - $28.50/hr
2+ years expHUB International is one of the largest insurance brokers in the nation, dedicated to providing exceptional service to businesses and individuals. The Carrier Team Service Analyst role focuses on supporting various inquiries and escalations related to carriers and brokers, ensuring timely and accurate resolutions while fostering strong relationships with partners.
Financial ServicesInsuranceInsurTechRisk Management
Responsibilities
Research and resolve escalations, including carrier assistance needs or missing commission documentation, ensuring timely and accurate solutions
Build and maintain strong relationships with carriers and brokers to provide accounting teams with the most current and accurate information
Collaborate with team members on complex escalations, fostering a cohesive and supportive environment that drives efficiency
Monitor and report on identified trends or recurring challenges, sharing creative ideas and recommendations for process improvements
Delivering the highest level of service in all interactions, maintaining professionalism and responsiveness
Support additional projects and initiatives as assigned, contributing to team and organizational goals
Qualification
Required
2+ years of experience in a servicing or support team environment providing assistance and solutions
Strong research and analytical skills with a proactive approach to owning resolutions
Excellent communication skills, confidence in email and phone interactions
Highly organized with the ability to manage priorities and meet service-level agreements
Team-oriented, enjoys collaboration and contributes to shared success
Preferred
Professional Certificate in Business or related field, or a degree
Benefits
Health/dental/vision/life/disability insurance
FSA
HSA
401(k) accounts
Paid-time-off benefits such as vacation, sick, and personal days
Eligible bonuses, equity and commissions for some positions
Company
HUB International
HUB International is an insurance brokerage company that offers employee benefits, business, and personal insurance products and services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$8.5BKey Investors
Leonard Green & PartnersAltas Partners
2025-05-12Private Equity· $1.6B
2023-09-15Private Equity
2023-06-22Debt Financing· $6.9B
Leadership Team
Marc Cohen
Chairman of the Board and CEO
Joseph C. Hyde
Chief Financial Officer
Recent News
Calgary Herald
2026-01-11
Company data provided by crunchbase