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BMO · 2 months ago

Associate Bank

Alhambra, CA, USA

Full-time

Onsite

Entry Level

$42K/yr - $50K/yr

1+ years exp

BMO Bank N.A. is dedicated to creating lasting, positive change for its customers and communities. The Associate Banker role focuses on delivering exceptional service to customers, identifying their financial needs, and providing guidance on banking solutions while collaborating with branch partners to enhance the customer experience.

BankingCrowdfundingFinanceFinancial Services

Responsibilities

Delivers exceptional service to BMO customers and prospects

Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers

Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives

Collaborates with BMO partners to identify referral opportunities that further grow the customer’s relationship with BMO beyond personal banking

Welcomes and guides customers as they walk into the branch lobby, and offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO

As a lobby leader, assists in conducting client conversations about banking services to recommend alternative banking channels and provide personal banking and investment advice

Meets customer transaction-based needs with seamless execution

Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs

Contributes to meeting branch business results and the customer experience

Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities)

Acts as a key member of a collaborative and versatile branch and market team

Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice

Organizes work information to ensure accuracy and completeness

Takes the initiative to find creative approaches that make each customer’s experience feel personal

Looks for ways to contribute to the ongoing improvement of the overall customer experience

Contributes to business results and the overall experience delivered

May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts

Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest

Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry

Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations

Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering

Complies with legal and regulatory requirements for the jurisdiction

Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements

Completes complex & diverse tasks within given rules/limits

Analyzes issues and determines next steps; escalates as required

Qualification

Customer service experienceConsultative sales skillsBasic banking knowledgeSocial media proficiencyAnalytical skillsInterpersonal skillsCommunication skillsOrganizational skillsCollaboration skillsProblem-solving skills

Required

Typically between 1 – 2 years of relevant experience and/or certification in related field of study desirable or an equivalent combination of education and experience

Confident and experienced in the use of social media, tablets, Smart phones, online tools, and applications

Some experience in a consultative customer service or sales roles, with a drive to deliver a personal customer experience

Basic knowledge of specialized sales and business banking solutions to refer to specialists

Passionate commitment to helping customers

Drive to deliver a personal customer experience

A focus on results and the ability to thrive in a consultative sales and team-based environment

Resourceful self-starter with courage and confidence to approach customers

Readiness to collaborate and work in different capacities as part of a team

Strong interpersonal skills, including the ability to build rapport and connections with customers

An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges

Basic specialized knowledge

Verbal & written communication skills - Good