Nutanix · 1 month ago
Sr. Serviceability Engineer
Durham, NC
Full-time
Hybrid
Mid, Senior Level
$106K/yr - $212K/yr
5+ years expNutanix is a company focused on enhancing customer experience through product serviceability and usability. The Serviceability Engineer role involves collaborating with Product Managers and Engineering to improve serviceability features, perform product validation, and provide insights from customer support perspectives.
Data CenterEnterprise SoftwareInformation TechnologySoftwareVirtualization
Responsibilities
Develop Business Requirement documents to drive Serviceability improvements in the product
Provide input to Engineering on new products early in the NPI cycle to improve serviceability and diagnostic functions
Review deferred and critical defects with Engineering and follow through to ensure fixes are provided in a timely manner
Work collaboratively through PRD reviews and validation testing with Support and other cross-functional organizations for product/process improvements and developing troubleshooting guides
Work closely with Release Management and Portal team on all SW/ HW releases
Collaborate with DevEx and other Engineering functions to prioritize field issues, review test plans and provide input to ensure field issues and other known gaps are included in test automation scripts and results are continually assessed, and lead release criteria testing phase, document test plans/results, track bugs found and monitor bug fix rate
Qualification
Required
Ability to effectively influence cross-functional teams through negotiation and conflict management, guiding to issue resolution and meeting aggressive goals
Experience in Storage, Virtualization, Disaster Recovery, Networking, Backup, Modern Intel/ AMD server architectures, component firmware, driver, and protocol
Experience working in or closely with a Customer Support organization utilizing tools like Salesforce, JIRA and Confluence
This individual must work effectively with Staff to Vice President level employees within the function, across functions and with external parties
A minimum of 5 years of technology industry and support experience is required
A Bachelor of Science Degree in Electrical Engineering, Computer Science, related field, or equivalent experience is required
Preferred
Experience in Nutanix hypervisor is an added advantage
Benefits
Sign-on bonus
Restricted stock units
Discretionary awards
Full range of medical, financial, and/or other benefits
401(k) eligibility
Various paid time off benefits, such as vacation, sick time, and parental leave
Company
Nutanix
Nutanix specializes in cloud software, offering organizations a single platform for running apps and data across clouds.
5001-10000 employees
H1B Sponsorship
Nutanix has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (260)
2024 (152)
2023 (300)
2022 (282)
2021 (137)
2020 (143)
Funding
Current Stage
Public CompanyTotal Funding
$1.9BKey Investors
Bain Capital Private EquityNational Science FoundationKhosla Ventures
2024-12-11Post Ipo Debt· $750M
2020-08-27Post Ipo Debt· $750M
2016-09-30IPO
Leadership Team
Rajiv Ramaswami
President and CEO
Rukmini Sivaraman
EVP and Chief Financial Officer
Recent News
Company data provided by crunchbase