MCIM ยท 2 months ago
Implementation Manager
Glen Allen, VA
Full-time
Onsite
Entry, Mid Level
2+ years expMCIM by Fulcrum Collaborations is a company that provides a cloud-based platform for managing data centers. The Implementation Manager will support customer deployments and implementations of the MCIM software, facilitate client communications, and contribute to product improvements and best practices.
Enterprise SoftwareFacility ManagementInformation TechnologySoftware
Responsibilities
Plan and implement large IT projects on our custom Cloud MCIM application
Translate business requirements into a robust, scalable SaaS/Salesforce solutions
Lead and facilitate all client calls associated with efforts including delivering software trainings during Implementations to client base
Maintain and update detailed project timelines and deliverables to ensure deadlines and associated project targets are met
Configure and customize each instance of MCIM during Implementation based on client requirements
Maintain required project documentation including initial requirements, QA testing plans and roll out schedules
Serve as a liaison between business and technical aspects of projects
Contribute to product and process improvements and refinement of SaaS best practices
Qualification
Required
Bachelor's degree
Strong analytical and problem-solving skills
Strong prioritization and time management skills
Excellent communication and interpersonal skills
Ability to work in a fast-paced, collaborative environment
Effective organizational skills
Preferred
2+ years of experience implementing SaaS products or cloud-based technologies
2+ years experience of project management
Detail Oriented | Analytical Mindset - Details matter, especially at MCIM. Understanding MCIM's architecture, workflows, and even AI; You'll have a lot to learn about our software under the hood, and that requires someone capable of learning quickly while also remembering the details that matter
Strong Communication | Presentation | Customer Service - Once you've mastered MCIM under the hood, you'll be sharing its capabilities with our customers and their internal teams. You're not intimidated by communicating with teams of people and teaching them how to use MCIM
Quality Assurance - MCIM is an evolving technology platform, and you'll be expected to have a fine eye with ensuring that all implementations of MCIM you manage meet internal quality standards. Moreover, as we introduce new capabilities, you'll participate in the development of customized technical and video support documentation
Any data center equipment knowledge is a plus
Company
MCIM
MCIM is how critical facility operators make every data center stronger.
51-200 employees
H1B Sponsorship
MCIM has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (4)
2023 (1)
2022 (2)
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Resurgens Technology Partners
2023-01-17Private Equity
Leadership Team
Michael Dongieux
Founder & Chief Innovation Officer
Recent News
Data Center Knowledge
2023-12-26
Company data provided by crunchbase