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Avalara · 7 hours ago

Senior Salesforce Engineer

United States

Full-time

Remote

Senior Level

5+ years exp

Avalara is an AI-first company focused on transforming the relationship between tax and technology. They are seeking a Senior Salesforce Engineer to design and implement custom solutions on the Salesforce platform, leveraging AI capabilities to enhance customer service workflows.

Artificial Intelligence (AI)ComplianceFinancial ServicesSoftwareTax Preparation

No H1B

Responsibilities

Lead development of custom Salesforce Service Cloud solutions (case routing, knowledge management, omnichannel)

Build Apex classes, triggers, batch processes, and Lightning Web Components (LWC)

Extend and customize Einstein for Service features (e.g., case classification, next best action, article recommendations)

Design and deploy Agentforce-powered autonomous agents to improve customer interactions and service processes

Collaborate with architects to define scalable technical solutions

Integrate Salesforce with external systems (ERP, telephony, chatbots, and data platforms)

Ensure solutions follow governor limits, security best practices, and enterprise coding standards

Write unit and integration tests (≥75% code coverage)

Support QA and UAT cycles, troubleshoot issues, and deploy fixes

Manage deployments by CI/CD pipelines (Copado, Gearset, or equivalent)

Partner with admins, business analysts, and product managers to refine requirements

Mentor junior developers, provide code reviews, and enforce best practices

Document technical designs, configurations, and deployment processes

Monitor performance, troubleshoot issues, and increase Service Cloud configurations

Research and implement new Salesforce AI capabilities (Agentforce, Einstein Copilot) to enhance automation and productivity

Qualification

Salesforce Service CloudApexLightning Web ComponentsAgentforceEinsteinSOQLREST/SOAP APIsDevOps toolsSalesforce certificationsTroubleshootingCollaborationMentoring