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National Life Group · 2 weeks ago

Contract Change Technician

Montpelier, VT

Contract

Onsite

New Grad, Entry Level

$17/hr - $26/hr

National Life Group is one of America’s fastest-growing insurance companies, aiming to provide families with stability through their insurance products. The Contract Change Technician role focuses on quality after-issue servicing of life insurance products, including processing changes to policies and communicating with various stakeholders to ensure compliance with regulations.

Health CareInsuranceLife Insurance

No H1B

Responsibilities

Analyze requests from policy owners or field associates for availability; involves reviewing product specifications, contractual language, old rates books and agent guides, etc

Review for completeness of requirements received and communicate any missing requirements to agent or policy owner

Coordinate with After Issue Underwriter for requirements needed for changes that add a risk to the company and order underwriting requirements such as but not limited to medical exams, RX reports, MIB, Motor vehicle reports and any other requirements the underwriter requests, includes preparing each case for the Underwriting review and acting as liaison between Underwriting and Agent/Policyholder for additional information

Responsible for managing the case (change) from beginning to end , communicating in a timely manner with the agent or policyholder and other business areas as needed

Prompt and efficient processing of submitted transactions within designated time frame

Perform final review of policy change, calculate changes to premiums and commissions, preparation of documentation of all reviews

Process changes to policies by inputting updated information into our administrative systems, including the traditional life, disability and vantage systems; issues new policies on the new business system and makes appropriate changes to many supporting systems to complete the actual changes to the policy

Maintain quality work and perform quality checks of new or changed policy and mails out appropriate forms and documentation directly to agent and/or policy owner

Complete updates of systems and files all documentation in permanent, imaged application; performs follow-up as needed and appropriate

Reviews the legacy system controls each morning and if the system reports show any out of balance situations, will work with the Team Manager and/or Team Lead to determine if we alert IT or a business area

Reviews error reports and reports from the legacy systems that require business areas to take action and responsible for alerting each business area of the action required or errors ; will work closely with Team Manager and/or Team Lead as needed

Actively involved with the SEC, FINRA and state audits; also involved with transactional audits that occur annually

Perform other duties related to servicing and maintaining Inforce Policies

Qualification

LOMA course completionMath skillsMicrosoft Office SuiteCommunication skillsOrganizedDrivenProblem solving skillsAttention to detailInterpersonal skills

Required

High School diploma

Strong communication skills both verbal and written

Maintain confidentiality

Organized and Driven

Proficient in Microsoft Office Suite (Word, Excel, Outlook)

Ability to meet established deadlines; must be able to work independently and as a team player

Ability to work in a fast-paced environment; strong interpersonal skills a must

Establish and maintain effective working relationships

Must be able to pass a background check

Strong problem solving skills

Conscientious and responsible

LOMA course completion required within first year on the job (FLMI Level 1 – Course 280 & 290); strongly encouraged to obtain LOMA designations ACA and ALMI

A strong work ethic and a demonstrated ability to work independently in a fast-paced environment with a high degree of accuracy