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Tate & Lyle · 2 months ago

IT Site Manager

Okmulgee, OK

Full-time

Onsite

Mid, Senior Level

Tate & Lyle, through its organization CP Kelco U.S., is seeking an IT Site Manager responsible for delivering and improving IT workplace support services across multiple sites. The role involves managing a team, ensuring high-quality IT support, and coordinating with regional and central IT functions to align standards and drive innovation.

Food and BeverageFood ProcessingManufacturing

H1B Sponsor Likely

Responsibilities

Manage the delivery of workplace IT support services across assigned sites, ensuring reliable, responsive, and customer-focused support

Lead and develop a team of Workplace Support Engineers and Analysts, including setting objectives, providing coaching, and conducting performance reviews

Ensure service desk queues and local support requests are triaged, resolved, or escalated appropriately to meet SLAs and user expectations

Coordinate site-level activities for IT projects, service rollouts, hardware refreshes, or incident response efforts

Build strong relationships with local business stakeholders, acting as the primary point of contact for IT support and service queries

Monitor and report on site-level performance metrics and user satisfaction, identifying areas for improvement

Ensure adherence to enterprise IT policies, standards, and procedures including security, asset management, and ITIL-based service processes

Maintain accurate inventories of IT equipment, licenses, and configuration records within the CMDB

Collaborate with peers across Regional IT Operations to support cross-site initiatives, consistency, and knowledge sharing

Contribute to service improvement planning and delivery, supporting strategic IT operations goals

Act as a global or regional lead for one or more service areas, promoting standardisation, quality, and continuous improvement

Coordinate support and on-call coverage where necessary to ensure continuity of critical services

Qualification

IT workplace managementMicrosoft technologiesITIL service managementITSM platformsPerformance managementTeam developmentAnalytical skillsCommunicationRelationship buildingAdaptability

Required

Proven experience managing IT workplace or end user support in a multi-site or complex business environment

Strong people management skills, including performance management, coaching, and team development

Good understanding of Microsoft technologies (Office 365, Windows OS, Intune, SCCM, Active Directory) and collaboration tools

Familiarity with ITSM platforms such as ServiceNow and asset management practices

Working knowledge of ITIL service management processes

Ability to build strong relationships with business users, IT peers, and third-party service providers

Capable of analysing service performance, identifying risks, and recommending process or technical improvements

Experience in planning and delivering IT change at site level, including coordination with central IT or vendors

Strong communication skills, with the ability to explain technical matters to non-technical audiences

Flexible and adaptable; able to manage competing priorities and unexpected issues

Comfortable with occasional travel to other sites and participation in out-of-hours support coordination as required

Company

Tate & Lyle

Glassdoor3.8

Tate & Lyle is a multinational agribusiness that provides ingredients and solutions for the food, beverage, and other industries.

Founded in 1903

London, England, GBR

1001-5000 employees

https://www.tateandlyle.com

H1B Sponsorship

Tate & Lyle has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (1)

2021 (4)

2020 (5)