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Hazel Health · 1 month ago

Senior Account Manager, Northeast Region

United States

Full-time

Remote

Senior Level

$135K/yr - $150K/yr

Hazel Health is a digital mental health organization focused on delivering high-quality support to children and families. The Senior Account Manager will cultivate and manage relationships with K-12 school districts in the Northeast Region, ensuring partnerships scale sustainably to meet healthcare needs for students. This role involves strategic planning, stakeholder engagement, and driving product adoption to enhance district outcomes.

EducationHealth Care

Growth Opportunities

Responsibilities

Activate & manage district relationships

Identify key stakeholders across the district and broader district ecosystem (schools, parents, local government, other community partners, etc.) that are critical to account success and develop insight into how decisions are made

Serve as the primary point of contact and actively build and deepen relationships by understanding stakeholder needs and priorities and appropriately matching them to opportunities and solutions within Hazel’s control

Lead strategic conversations focused on the value of Hazel’s products and services, opportunities for improved customer service delivery, product adoption and utilization, and expansions / renewals

Develop and implement strategies that drive partner success

Develop account strategies to achieve engagement, renewal, expansion, and product adoption targets, aligned with overall customer and Hazel business objectives

Use tailored insights to recommend and build alignment around actions that will enable care for more students while improving the operating conditions necessary for account success

Proactively analyze account performance metrics, product utilization data, and customer feedback and insights to identify and resolve risks that may impact the district's strategic goals. Work closely with cross-functional partners across the organization to surface customer needs and resolve issues in a timely manner

Conduct regular check-ins with district partners that deepen our understanding of customer needs, highlight successes, address concerns, and demonstrate how our products and services drive adoption, engagement, and measurable district outcomes

Provide on-site support at the district and school level to ensure smooth implementation, foster product engagement, and strengthen relationships with educators and administrators

Accurately track customer-related activities, communication, market data, and critical issues using a CRM, ensuring all insights are integrated into strategic account planning

Secure account renewal

Manage the end-to-end renewal process for the district by creating a clear understanding of district decision-making processes and hierarchy, developing and executing a strategic plan, and negotiating favorable terms that sustain / deliver value for both Hazel and our customers

Maintain deep product and service knowledge

Stay informed about Hazel Health's products and services to effectively communicate their value to district partners and support utilization and engagement strategies

Be an expert on Hazel’s products and services with the ability to deliver effective demonstrations that showcase value and drive adoption with district and school stakeholders

Represent the voice of the customer to Product, Marketing, Clinical, and other core teams to inform the development of new offerings and services, while addressing current needs and pain points

Qualification

K-12 Ecosystem UnderstandingAccount ManagementCustomer Service MindsetRenewal AbilityCRM ProficiencyCommunication SkillsNegotiation SkillsInterpersonal Skills