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BD · 2 months ago

Technical Trainer – Diagnostic Solutions

USA MD - Sparks - 39 Loveton Circle

Full-time

Hybrid

Mid Level

$80K/yr - $131K/yr

3+ years exp

BD is one of the largest global medical technology companies in the world. The Technical Trainer will develop and deliver training programs that enhance technical proficiency and customer service skills for the North America Technical Services Team.

Health CareMedical DeviceTechnical Support

Comp. & Benefits

Responsibilities

Develop and deliver comprehensive training programs for new and existing Remote Support and Field Service Engineers, addressing installation, maintenance, troubleshooting, and repair of equipment

Facilitate training through multiple formats including:

Collaborate with engineering, product management, and service teams to ensure training content reflects current technologies and field realities

Working with a Technical Writer to create and maintain training materials, SOPs, e-learning modules, and job aids

Evaluate training effectiveness through assessments, feedback, and performance metrics; continuously improve programs based on results

Support onboarding of new Technical Service Associates with structured technical and soft skills training

Maintain training records and ensure compliance with certification and regulatory requirements

Stay current with industry trends, equipment updates, and service best practices

Qualification

Technical trainingField service operationsMechanical systemsElectrical systemsLearning Management SystemsInstructional designAdult learning principlesCommunication skillsInterpersonal skills

Required

Bachelor's degree in Engineering, Life Sciences, Electronics, or a related technical field; or equivalent hands-on experience

3+ years of experience in field service, technical training, or equipment support

Strong understanding of mechanical, electrical, and software systems relevant to the service environment

Proven ability to translate complex technical concepts into clear, engaging training content

Excellent learning facilitation, communication, and interpersonal skills

Experience managing and building content on Learning Management Systems (LMS), instructional design tools, and virtual training platforms (e.g., Microsoft Teams, Zoom, Webex)