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Notabene · 1 month ago

Customer Success Manager [Remote]

United States

Full-time

Remote

Mid Level

Notabene is transforming how money moves in the digital economy and is seeking a Customer Success Manager to help shape their Customer Success strategy. In this role, you will own the post-sales customer journey, build long-term relationships with stakeholders, and drive customer growth through upsells and renewals.

BlockchainCryptocurrencyFinTechSoftware

Responsibilities

Owning the post-sales customer journey, including onboarding, adoption, renewal and upsell

Establish, develop and maintain long-term relationships with stakeholders within assigned accounts and proactively identify and report on key customer health metrics

Delivering expertise, education, and guidance to customers as they roll out their Travel Rule Compliance program

Drive customer upsells by identifying, qualifying, and raising upgrade opportunities with the customer

Contributing to strategic decision making by sharing ideas and feedback on trends including competitor insights, customer needs, sales, product and marketing information and acting as the voice of the customer internally

Maintain accurate customer records and notes in our CRM / CS tools (e.g., HubSpot, ChurnZero)

There may be expectations to participate in On Call duty outside of office hours

Qualification

Customer Success ManagementAccount ManagementSaaS ExperienceCryptocurrency KnowledgeStakeholder ManagementAutonomous WorkProactivitySpanish SpeakingEmotional IntelligenceProblem Solving

Required

Prior working experience in Customer Success or Account Management in the Cryptocurrency / FinTech / RegTech SaaS space or a complex technical market with experience managing your book of business

Experience managing the full customer lifecycle including onboarding, adoption, retention and upsell

Experience managing a range of clients from SMBs to Enterprise

Experience contributing to the creation of Customer success processes and resources

High emotional intelligence and someone who is motivated by learning and problem solving

You are confident in creating and managing relationships with stakeholders at all levels and you are able to successfully communicate with a range of individuals

Thrive on working autonomously with an entrepreneurial mindset

Embody proactivity and are happy rolling up your sleeves and getting stuck in