Metropolis Technologies · 1 day ago
Director of Product Operations
New York, NY
Full-time
Onsite
Director/Executive
$215K/yr - $230K/yr
8+ years expMetropolis Technologies is an artificial intelligence company focused on creating checkout-free experiences using computer vision technology. They are seeking a Director of Product Operations to oversee product rollout and adoption, ensuring effective coordination across various teams and driving continuous product improvement based on customer feedback.
Artificial Intelligence (AI)Computer VisionMachine LearningParkingSoftware
Responsibilities
Act as the centralized owner of product releases, fostering strong relationships with product management, engineering, tech ops, design, marketing, operations, analytics, finance, and other relevant teams to ensure effective coordination and alignment both pre and post product feature deployment
Lead the Product Operations team (currently four, with potential to scale), including two embedded Product Operations Managers executing product releases & analysis, and a product support team of two resolving internal Product Support inbound and generating insights from Operations and other key stakeholders
Develop and execute project plans, timelines, and milestones to ensure successful and timely product releases, while proactively identifying and mitigating risks that may impact product development or delivery
Document and maintain all training, policies, and procedures related to the operation of a new/improved product or feature
Partner with Analytics and Data Engineering to define core product KPIs, instrument metrics, and publish dashboards for ongoing health and feature adoption
Build post-release impact review frameworks (e.g., adoption metrics, GPV/ARR attribution models) to measure realized value, identify deltas from forecasts, and feed learnings back into future roadmap decisions
Surface, synthesize, and act on product feedback from internal teams and end users, ensuring timely resolution of questions, bugs, and escalations while improving the scalability and efficiency of Product support
Execute go-to-market plans through timely and effective product launches, launch management, and user adoption campaigns
Establish robust pre- and post-launch analytics to estimate, track, and validate business and customer impact—linking product adoption, satisfaction, and revenue outcomes to measurable value and continuous roadmap refinement
Strengthen continuous feedback loops between users, customer-facing teams, and Product by improving how qualitative insights (support data, feature requests, and other feedback) are captured, synthesized, and acted on to enable faster learning and customer-informed iteration
Qualification
Required
Bachelor's degree in business, marketing, or a related field; or equivalent experience
Proven experience (8+ years) in product management or product operations
Strong understanding of the B2B and B2C technology landscape, with demonstrated success leading rollout of technology products and services across a large network
Extensive knowledge of the product development process and success metrics
Exceptional leadership and management skills, with the ability to effectively collaborate and influence cross-functional teams
Strong analytical and problem-solving abilities, with a data-driven approach to decision-making
Excellent communication and presentation skills, with the ability to articulate complex concepts in a clear and compelling manner
Preferred
MBA
Experience within an operationally-intensive environment
Experience in transportation, parking, or related field
Benefits
Access to or eligibility for healthcare benefits
A 401(k) plan
Short-term and long-term disability coverage
Basic life insurance
A lucrative stock option plan
Bonus plans
Company
Metropolis Technologies
Metropolis is building AI for the real world.
10001+ employees
H1B Sponsorship
Metropolis Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (4)
2021 (3)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$3.53BKey Investors
LionTreeJP Morgan Chase3L Capital
2025-11-06Series D· $500M
2025-11-06Debt Financing· $1.1B
2023-10-05Series C· $1.05B
Leadership Team
Alexander Israel
Co-Founder & CEO
Travis Kell
Co-Founder & Chief Strategy Officer
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