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Risk Strategies Company · 1 month ago

Customer Service Representative (Veterinary-Focused)

United States

Full-time

Remote

Entry Level

$15.48/hr - $20.63/hr

1+ years exp

Risk Strategies Company is a leading insurance wholesaler and program manager, and they are seeking a Customer Service Representative to provide frontline support to policyholders. The role involves addressing inquiries and resolving issues related to coverage, claims, and billing, contributing directly to customer satisfaction and retention.

ConsultingFinanceFinancial ServicesInsuranceInsurTech

Responsibilities

Respond to customer inquiries via phone, email, and chat in a professional, courteous and timely manner

Escalate complex issues to senior team members or management as needed

Research and resolve customer questions related to coverage, claims, billing, and policy details

Maintain accurate records of customer interactions and transactions

Identify opportunities for process improvement and communicate recurring issues or suggestions to the Team Lead or Supervisor

Perform various data entry tasks including the sorting and indexing of scanned mail and emails, distributing to the appropriate party

Meet production quotas and quality standards as set forth by management

Qualification

Customer service experienceCommunication skillsData entryProblem-solving skillsInsurance knowledgeVeterinary customer serviceFast-paced environmentTeam collaboration

Required

Minimum education of a high school diploma or equivalent

1 to 2 years of customer service or call center experience

Strong communication and problem-solving skills

Ability to work in a fast-paced environment and handle multiple tasks

Preferred

Insurance, healthcare or veterinary reception or animal-related customer service is a strong advantage

Property & Casualty (IL) preferred or ability to obtain

Company

Risk Strategies Company

RSC is an insurance brokerage firm that offers employee benefits, consulting, financial, and wealth management solutions. It is a sub-organization of Accession Risk Management Group.

Founded in 1997

Boston, Massachusetts, USA

5001-10000 employees