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IPConfigure Inc. · 1 month ago

Technical Support Engineer for Video Management Software (VMS)

United States

Full-time

Remote

New Grad, Entry Level

IPConfigure, Inc. is a video surveillance research and development software company headquartered in Norfolk, Virginia. They are seeking a Video Management Software (VMS) Technical Support Engineer to work closely with integrators and end user customers, solving complex video management issues and improving IPConfigure products.

SecuritySoftware

Growth Opportunities

Responsibilities

Communicate technically complex information with IPConfigure’s customers via telephone, written correspondence, and electronic services

Analyze customers’ problems and develop solutions to meet their needs. This will involve debugging, troubleshooting, writing scripts, and taking responsibility to see that the issue is fully resolved

Continually learn technologies and develop deep expertise in IPConfigure products. Apply that knowledge to real-world customer problems. Create advanced technical content including Knowledge Base articles, samples, whitepapers, and training

Identify and report both software bugs and customer suggestions

Build servers that customers have ordered and install required software

Cycle new cameras through the lab for testing

Install network switches and run cables

Visit customer sites and troubleshoot issues if remote access is not available

Limited travel may be required to support company events

Qualification

NetworkingLinux system administrationWindows system administrationDebuggingTroubleshootingCustomer supportScriptingEnglish proficiencyFrench proficiencyProblem solvingTechnical communication

Required

Excellent written and spoken English skills including the ability to provide clear instructions and communicate complex technical information effectively

Self-motivated, target oriented and able to work both independently and in a team environment and have a strong sense of ownership to drive customer issues till resolution

Networking background

Experience with Linux OR Windows system administration

Ability to build and troubleshoot servers

Customer support experience over the phone and face to face communication

Debugging, troubleshooting skills are required

Strong problem solving skills are essential

Experience in Networking, Certificates, Authentication, TCP/UDP, Firewalls, Windows Server, and Linux is desired

Education: Minimum of two-year degree in IT, CS, EE, or equivalent