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TikTok · 1 day ago

Senior Technical Writer - Global E-commerce

Seattle, WA

Full-time

Onsite

Senior Level

$105K/yr - $193K/yr

5+ years exp

TikTok is a leading destination for short-form mobile video, and they are seeking an experienced technical writer to create top-notch technical documentation for their e-commerce platform. The role involves collaborating with product teams to develop a comprehensive documentation roadmap and ensuring the quality and consistency of technical resources for developers and users.

Content CreatorsContent DiscoveryMedia and EntertainmentSocial MediaVideo

H1B Sponsor Likely

Responsibilities

Collaborate closely with core product, business and technical owners to plan and execute long term documentation development roadmap for e-commerce business applications and open platforms

Define and drive general best practices and style guidelines for consistency, and establish and implement documentation quality standards to deliver best-in-class developer and end user documentation

Plan, write, and manage technical and process documentation and learning resources

Gather and analyze qualitative and quantitative feedback from developer and end user communities to continuously iterate on content quality and efficacy

Collaborate with product, design and technical owners to ensure consistency, cohesiveness and user-friendliness of API and user interface designs

Qualification

E-commerce experienceTechnical documentationTechnical writing practicesBachelor’s degreeAttention to detailProject managementCollaboration skillsSelf-driven

Required

5 years of experience in authoring technical documentation

Bachelor's degree or higher in Technical Communication, English, Instructional Design, or a related field, or equivalent experience

Proven ability to thrive in a fast-paced environment, managing multiple projects simultaneously while maintaining strong attention to detail

The portfolio demonstrates a range of technical writing deliverables, including but not limited to user guides, tutorials, release notes, software documentation, and style guides

Preferred

Previous technical writing experience in e-commerce or SaaS products

Strong understanding of the e-commerce industry, or the ability to quickly build deep business knowledge in this domain

Highly self-driven, capable of independently collaborating with product and business stakeholders to define documentation standards and roadmap

Experience working on global products, partnering with international teams across multiple time zones

Solid knowledge of professional technical writing practices, including DITA, information mapping, quality standards, content development processes, and end-to-end documentation workflows

Benefits

Medical, dental, and vision insurance

A 401(k) savings plan with company match

Paid parental leave

Short-term and long-term disability coverage

Life insurance

Wellbeing benefits

10 paid holidays per year

10 paid sick days per year

17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure)

Company

TikTok

Glassdoor3.4

TikTok is a short-form video entertainment app and social network platform. It is a sub-organization of ByteDance.

Founded in 2003

Los Angeles, California, USA

10001+ employees

https://www.tiktok.com

H1B Sponsorship

TikTok has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (979)

2024 (601)

2023 (387)

2022 (322)

2021 (133)

2020 (72)