Peterson's Harley-Davidson South · 2 months ago
Copy of Service Manager
Cutler Bay,FL,US
Full-time
Onsite
Mid, Senior Level
$70K/yr - $100K/yrPeterson's Harley-Davidson South is seeking a dedicated and experienced Service Manager to oversee their service department. The role involves managing daily operations, ensuring high-quality service, and leading a team of technicians to meet customer needs effectively.
Retail
Responsibilities
Supervise and coordinate an efficient, high quality service department
Train and mentor staff on best practices in service sales and customer interaction, ensuring the highest quality experience for every customer
Implement upselling strategies to enhance customer satisfaction and increase revenue
Monitor the performance of technicians, providing feedback and support as needed
Maintain a clean, organized, and safe working environment in compliance with company policies and legal regulations
Address customer inquiries and resolve complaints promptly to ensure a positive experience
Qualification
Required
Proven experience in service management or a related field is required
Strong leadership skills with the ability to motivate and develop a team of technicians and service sales
Exceptional communication skills, both verbal and written, with a focus on customer service excellence
Ability to work in a fast-paced environment while managing multiple tasks efficiently
Preferred
Experience with Talon DMS
Harley-Davidson experience
Benefits
401(k) with company match
Heath, dental, vision and other benefits
Paid time off
Ongoing training
Employee discounts
Referral program
Career advancement opportunities
Company
Peterson's Harley-Davidson South
Stop by to view a terrific inventory featuring new and used Harley-Davidson® motorcycles for sale like the Sportster®, Dyna®, Softail® or other bike.
Founded in 1954
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase