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adjoe · 2 months ago

Technical Account Manager, Boston

Boston

Full-time

Hybrid

Mid Level

Applike Group is redefining the future of mobile ads with innovative solutions for app publishers. The Technical Account Manager will support publishers in integrating adjoe, manage technical onboarding of app partners, and provide data-driven insights to help achieve business goals.

AdvertisingInformation Technology

Growth Opportunities

Responsibilities

Put on your detective hat and support publishers with issues they may face when integrating adjoe, ranging all the way from basic issues in their mobile app code to fine-tuning configurations

Proactively identify integration issues that publishers may face and work with the product team to create solutions for these issues

Manage the technical onboarding of our newest app partners and ensure a smooth implementation process

Contribute to maintaining easy-to-understand documentation of the integration process

Become the link between various stakeholders, teams, and clients to provide clients with solutions to maximize their business goals

Assist the supply business team by providing them with data-driven insights into how they can reach their KPIs based on the analysis, aggregation, and visualization of adjoe’s data

Be part of an international English-speaking team dedicated to scaling our adtech platform beyond our hundreds of millions of monthly active users

Qualification

SQLTechnical onboardingData analysisHTMLJavaScriptCross-team communicationAnalytical skillsCustomer supportJava knowledgeCommunication skillsProblem-solvingDocumentation

Required

You have a skill for communicating complex technical information to business teams and partners

You turn data into actionable insights and document them in clean, understandable formats like spreadsheets or wiki pages to help drive business decisions

You thrive in a team environment and are an excellent cross-team communicator

You have excellent analytical and communication skills and can use SQL to query databases

You act as the voice of the customer and support teams, providing clear and constructive feedback to Product and Engineering teams to help improve our tools, features, and overall user experience of our product

Basic Knowledge of HTML and JavaScript & you know you don't eat cookies in IT

You have a working knowledge of how different technical systems communicate with each other, such as being able to test HTTP REST endpoints and understand what could go wrong when they don't work

Preferred

You are familiar with Java or have experience building your own apps

You have hands-on experience working with app publishers, supporting them through SDK integrations, debugging tricky issues, and guiding them on best practices to ensure smooth rollouts and long-term success

Benefits

Work-Life Package: 2 remote days per week, 26 vacation days, 4 personal days, and initially 10 sick days, flexible working hours, 3 remote weeks (1 week at a time), office in the heart of Boston.

Future & Financial Health Package: Comprehensive medical, dental, and vision plans as well as 401K match program

Physical & Mental Health Package: Free gym + substantial reimbursement program for at-home gym equipment.

Activity Package: Regular team and company events, bi-annual trips to HQ in Hamburg, Germany!

Education Package: Opportunities to boost your professional development with courses and training directly connected to your career goals

Free of charge access to our EAP (Employee Assistance Program) which is a counseling service designed to support your mental health and well-being