CentroMed · 2 months ago
Customer Service Representative Call Center (Bilingual)
San Antonio,TX,US
Full-time
Onsite
New Grad, Entry LevelCentroMed is a non-profit organization providing healthcare services as a primary care provider and Federally Qualified Health Center. They are seeking a Customer Service Representative for their Call Center Department, responsible for welcoming patients, scheduling appointments, and ensuring positive experiences for callers.
Hospital & Health Care
Responsibilities
Demonstrate ability to provide excellent customer service to all callers including, whenever possible, “first call resolution.”
Complete all calls as efficiently as possible, while still providing excellent customer service, to maximize the number of calls the Contact Center can handle and to provide a high service level to all callers
Demonstrate proficiency in looking up patient accounts and encounters in the practice management system, using a variety of fields including but not limited to name, birth date, social security number, and account number
Demonstrate proficiency in scheduling, rescheduling, and cancelling appointments in the practice management system based on patient or clinic needs
Demonstrate a strong ability to schedule patient appointments according to established protocols by service line (medical, obstetrics, dental, and behavioral health) and by provider
Answer telephones using script, identifying self and name of clinic
Demonstrate a basic understanding of insurance (especially Medicaid and CHIP) and eligibility programs
Make appointment reminder calls to patients (if an automated system is not making the calls), and follow up on calls where the automated system is unable to contact the patient
Maintain excellent personal attire to include uniform and nametag
Demonstrate excellent attendance and punctuality
Demonstrate ability to meet department metrics
Abide by policies and procedures dictated in the Employee Safety Handbook
Participate in the agency’s Quality Improvement Program
Other duties as assigned by the immediate supervisor
Qualification
Required
High School Diploma or equivalent
Bilingual English/Spanish (required)
General experience working in a health care setting preferred
Prior experience in call center customer service roles
Strong clerical skills to include use of computer and phone
Benefits
Competitive Compensation
Health, Dental, Vision & Life Insurance
Retirement Plans 403(B)- Company Match Contributions
Basic Life Insurance
Basic Life Insurance for your Spouse & Children
Short & Long-Term Disability
Flexible Spending Account (FSA)
Wellness Employee Assistance (EAP)
Travel Reimbursement
Critical Illness insurance, hospital indemnity, accident insurance - These are additional benefits that fit your needs & lifestyle & help you feel extra protected
6 paid company holidays, plus (2) extra floating holidays
Paid time off/ vacation time
Career development opportunities
Many other benefits in a collaborative culture that focuses on work life balance, innovation, & teamwork
Benefits start after 30 days
Fun & Energetic, Family-Based Environment
Company
CentroMed
El Centro del Barrio d.b.a.
Founded in 1971
501-1000 employees
H1B Sponsorship
CentroMed has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2020 (4)
Funding
Current Stage
Late StageLeadership Team
David Amason
AVP - Assistant Chief Information Officer
Company data provided by crunchbase