Finastra · 1 month ago
Desktop Operations Administrator (On-Site role in Atlanta)
Atlanta
Full-time
Onsite
New Grad, Entry LevelFinastra is a dynamic global provider of open finance software solutions, dedicated to expanding access to financial services. The Desktop Operations Administrator will provide full onsite support for End User computer devices, manage incidents and service requests, and support IT onboarding and offboarding for VIP employees.
Financial ServicesFinTechInformation Technology
Responsibilities
Manage Desktops and Laptops running Microsoft Windows and Apple MAC OS using current Finastra procedures
Manage end user devices with the existing tools supporting printers, desk phones, voice mail, MS Teams, application setup/support, Mobile Devices
Provide support to all authorized users who access Finastra provided services, Help Desk device and software from any location, troubleshoot remotely using Finastra tools and break-fix services as applicable
Provide status and updates on Incidents/Problems at Finastra's request and according to severity guidelines
Coordinate Help Desk service-related activities with Finastra's Level 2 and Level 3 support teams and communicate with the authorized Users as necessary. Status communications on ticket progress with the end-user/requestor to be done and documented in each ticket
Provide support for all video/audio conference endpoints at all Finastra locations. (included vendor maintenance coordination and end user operational support)
All activities in relation with White Glove Services (i.e. open new tickets, follow tickets, ensure the correct tickets closing, etc.) on behalf of the White Glove authorized user is performed by deskside personnel or remote Help Desk support
Perform asset tracking, inventory management and monthly reporting (asset details, location)
Qualification
Required
University Education or equivalent
Strong Knowledge of PC (Windows), MacOS and iOS
Strong Customer Service and communication skills
Benefits
Flexibility: Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave.
Well-being: Access confidential one-on-one therapy through our Employee Assistance Program, unlimited personalized coaching via our coaching app, and access to our Gather Groups for emotional and mental support.
Medical, life & disability insurance, retirement plan, lifestyle and other benefits*
ESG: Benefit from paid time off for volunteering and donation matching.
DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra).
Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.
Recognition: Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best.
Company
Finastra
Finastra provides the broadest portfolio of financial services software.
Founded in 2017
10001+ employees
H1B Sponsorship
Finastra has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (4)
2023 (5)
2022 (11)
2021 (10)
2020 (12)
Funding
Current Stage
Late StageTotal Funding
$5.3BKey Investors
BIRD Foundation
2023-08-15Debt Financing· $5.3B
2022-04-04Series Unknown· $0.8M
2021-02-12Grant
Leadership Team
Mike Stawchansky
EVP, Chief Technology Officer
Ali Khan
Chief Data Officer
Recent News
Business Standard India
2026-01-08
2025-12-22
2025-12-19
Company data provided by crunchbase