JPMorganChase · 2 months ago
Service Product Analytics Team - Quant Analytics Senior Associate
1111 Polaris Pkwy, Columbus, OH, 43240, US
Full-time
Onsite
Mid Level
3+ years expJPMorganChase is seeking a Quant Analytics Senior Associate to join their Service Product Analytics Team. This role involves deriving insights about customer journeys and improving the customer and service agent experience through advanced analytics solutions and collaboration across Operations and Strategic teams.
Asset ManagementBankingFinancial Services
Responsibilities
Support and lead partnerships with key Area Product Owners and Product groups with strong understanding of business drivers, underlying data and processes for the demand mitigation programs by providing data and analytics leadership across the servicing organization
Lead development and reporting of Ops performance metrics & KPIs. Use analytical tools such as trend analysis, segmentation, optimization, and other techniques to improve business function performance
Analyze customer interactions and events across a variety of channels (calls, branch, digital) to better understand customer journeys and friction points
Contribute to business cases, construct test designs, and identify populations for pilot programs; analyze program performance and derive insights to help inform future customer strategies
Support the creation of dashboards and visualizations to measure the impact of implemented products and provide management with self-service tools to explore and report on current trends of key metrics
Leverage the agile process to deliver on a wide range of business and product-focused analytics including building and updating business cases, exploratory analysis to identify product enhancement opportunities, generating feature performance metrics and dashboards, and crafting data stories and presentations of key findings to stakeholders
Leverage enterprise data to develop the right automated data solutions using a mix of customer, account, digital, telephony, financial and operational data
Qualification
Required
3+ years of related experience; Bachelor's degree in a quantitative or related field or Graduate degree in a related field preferred
Proficiency in SQL for data querying and manipulation
Hands-on experience with standard data analytics tools and technologies (SQL, R, Python, Tableau, Alteryx, Hadoop, Hive, Spark, Impala, Sqoop)
Experience delivering analytics solutions following an Agile (Scrum or Kanban) methodology
Hands-on experience writing code and automating processes to source, transform and analyze data from multiple sources including structured and unstructured data preferred
Able to communicate effectively with Senior leaders to enable collaboration, decision-making, and transparency, with great presentation skills
Preferred
Familiarity with AWS, data mining, statistical modeling, machine learning and other advanced analytics methods
Familiarity with Cloud technologies such as Snowflake a plus
Company
JPMorganChase
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
10001+ employees
H1B Sponsorship
JPMorganChase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3471)
2024 (3469)
2023 (3395)
2022 (3594)
2021 (2515)
2020 (2495)
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-02-01IPO
Leadership Team
Allison Beer
CEO of Card Services and Connected Commerce
Dan Mendelson
CEO, Morgan Health
Recent News
2026-01-08
Crunchbase News
2026-01-08
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-07
Company data provided by crunchbase