Steampunk, Inc. · 2 months ago
Content Writer
McLean, VA
Full-time
Onsite
Mid Level
$90K/yr - $130K/yr
3+ years expSteampunk, Inc. is a Change Agent in the Federal contracting industry, seeking a User-Centered Technical Writer to help users understand and utilize technology. The role involves collaborating with UX designers, developers, and product managers to create user-friendly content and improve digital service adoption.
ConsultingInformation Technology
No H1B
U.S. Citizen Only
Responsibilities
Partner with designers, developers, and subject matter experts to understand user needs and transform technical concepts into approachable language
Create and maintain user-facing content such as help center articles, onboarding guides, FAQs, and in-app copy that guide users through digital services
Analyze user journeys and feedback to identify where content can reduce confusion, improve task completion, or build confidence
Develop and maintain content standards, plain language guidelines, and voice/tone documentation to ensure a consistent, inclusive experience
Structure information logically so users can easily find what they need, when they need it
Continuously update and improve content to reflect evolving user needs, technologies, and policies
Collaborate with UX researchers to test content comprehension and usability
Ensure all documentation aligns with accessibility (Section 508) and government plain-language best practices
Qualification
Required
Bachelor's degree and 3+ years of relevant writing or content design experience
Exceptional writing, editing, and information-architecture skills with a sharp eye for detail
Deep empathy for users and the ability to translate technical topics into clear, relatable language
Experience creating content for digital products, software, or online services
Familiarity with human-centered design principles and agile development environments
Ability to work independently, manage multiple projects, and meet deadlines
Preferred
Bonus: experience collaborating with developers working in Ruby on Rails or similar frameworks
Company
Steampunk, Inc.
Steampunk is anchored by a startup culture with a customer-centered delivery approach, we put our Federal government clients in the center of everything we design, develop, and deliver to drive high-quality mission impacts and user experiences at speed.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
AcceliCITY powered by Leading Cities
2024-07-31Non Equity Assistance
Leadership Team
Matt Warren
CEO
Mike Saliter
Executive Vice President - Homeland, Commerce, & Justice
Recent News
Washington Technology
2025-10-01
2024-05-21
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