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Family Dollar · 2 weeks ago

Director, Network Engineering & Operations

Chesapeake, VA

Full-time

Onsite

Director/Executive

10+ years exp

Family Dollar is seeking a Director of Network Engineering & Operations to lead the strategy and implementation of their enterprise network. This role involves managing a high-performing team and ensuring network performance, reliability, and security across various environments, while driving modernization and operational excellence.

Retail

Responsibilities

Lead, mentor, and develop the Network Engineering & Operations team, fostering a culture of ownership, accountability, and technical excellence

Define and execute network architecture and modernization strategies — including SD-WAN, SASE, Zero Trust, and automation frameworks

Own end-to-end network performance, reliability, and security, ensuring uptime and availability as per business SLA requirements

Oversee incident management and escalation processes for store, data center, and corporate network issues

Partner with key stakeholders (Security, Cloud, Infrastructure, Applications, and Business) to deliver aligned, resilient network solutions

Manage vendor relationships with major partners including Cisco, Aruba, Palo Alto Networks, Akamai, and F5, ensuring strategic alignment and SLA adherence

Develop and manage CapEx and OpEx budgets, ensuring fiscal discipline and measurable ROI on network investments

Drive automation and observability initiatives to increase agility, reduce downtime, and enhance operational efficiency

Establish clear KPIs, performance dashboards, and metrics for proactive monitoring, capacity planning, and executive visibility

Design, build, and maintain enterprise-grade network architecture supporting cloud, edge, and hybrid workloads

Ensure network infrastructure meets reliability, scalability, and capacity requirements defined by business SLAs

Lead root cause analysis (RCA) for critical incidents and drive continuous improvement initiatives

Govern network standards, documentation, and change control processes

Ensure compliance with security, regulatory, and audit requirements across all network domains

Collaborate with Cybersecurity and Cloud teams on network segmentation, Zero Trust enablement, and cloud interconnect security

Optimize vendor contracts, renewals, and managed service performance, ensuring value realization

Promote operational excellence through automation, SRE principles, and proactive monitoring

Encourage innovation and continuous technical learning within the team

Qualification

Network architecture designSD-WAN expertiseCloud network environmentsVendor managementNetwork observabilityAutomation platformsNetwork/security certificationsExecutive communicationITIL familiarityCross-functional leadership

Required

Bachelor's degree in Engineering, Information Systems, or equivalent experience

10+ years managing large-scale, distributed enterprise networks — with at least 5 years in a senior leadership role

Proven experience supporting multi-site, high-availability retail or logistics environments (stores, DCs, corporate, and cloud)

Deep expertise in network architecture and design, including routing, switching, wireless, and security integration

Strong proficiency with: Cisco (Catalyst, Nexus, ACI, SD-WAN, DNA Center), Aruba (Central, ClearPass, wireless infrastructure), Palo Alto Networks (firewalls, Prisma Access, GlobalProtect), Akamai (edge performance, CDN, application security), F5 (LTM, APM)

Strong understanding of BGP, OSPF, SD-WAN, IPsec/GRE VPNs, VLAN, Spanning Tree, LACP, and VPC

Experience with network observability and automation platforms (Ansible, Terraform, Python, SolarWinds, NetBox, ThousandEyes, LogicMonitor)

Proven success managing large MSP/vendor ecosystems and complex infrastructure programs

Excellent executive communication, analytical, and cross-functional leadership skills

Familiarity with ITIL and ServiceNow, including incident, problem, and change management processes

Demonstrated ability to improve stability, scalability, and cost optimization in enterprise environments

Preferred

Network/security certifications (CCNP, CCIE, PCNSE, or equivalent) preferred

Company

Family Dollar

Glassdoor2.9

When it comes to getting value for everyday items for the entire family in an easy to shop, neighborhood location, Family Dollar is the best place to go.

Founded in 1959

Charlotte, North Carolina, USA

10001+ employees