ComputerCare ยท 2 months ago
Field Services Supervisor
Newark, CA
Full-time
Onsite
Mid, Senior Level
$70K/yr - $78K/yr
3+ years expComputerCare is seeking a Field Services Supervisor to ensure daily operational success by managing task execution and facilitating team communications. The role involves coaching team members, ensuring compliance with service standards, and balancing people and process-focused leadership.
ComputerConsumer ElectronicsInformation Technology
Responsibilities
Coordinate daily and next-day scheduling of tasks and team assignments to align with operational goals
Lead daily standup meetings to communicate priorities, metrics, and task expectations to team members
Monitor team performance and provide coaching and support to drive continuous improvement
Facilitate execution of assigned accountability initiatives and support internal communication of related goals
Provide hands-on oversight of tools, asset handling, and repair processes to ensure proper use and resolution of technical issues
Support onboarding and ongoing training of technicians, ensuring compliance with internal SOPs and regulatory requirements
Audit and manage the completion of open/unclosed internal tasks to ensure operational compliance
Monitor pending diagnostics and communicate follow-up actions to team members and leadership
Partner with Quality Assurance teams to ensure work meets defined standards and that feedback loops are in place
Track progress against service level agreements (SLAs) and escalate risks to timelines or quality as needed
Contribute to documentation and updates of Standard Operating Procedures (SOPs) to reflect current practices
Oversee safety, organization, and day-to-day operations within the assigned worksite
Conduct regular cycle counts and ensure accurate inventory tracking and reporting
Approve timecards and time-off requests in accordance with company policies and payroll timelines
Serve as a frontline resource for issue escalation, helping troubleshoot problems and facilitate timely resolutions
Lead by example to promote a positive, accountable, and performance-driven culture
Attend and participate in quarterly company leadership offsite meetings, collaborating on company initiatives and deliverables
Engage with vendors, customers, and team members with a positive attitude, aligning with the company's core values
Drive excellence in Health and Safety programs, ensuring a culture of a safe work environment by eliminating hazards and risks wherever possible
Perform other duties as assigned by leadership
Qualification
Required
3+ years experience in a management role, with direct supervisory experience
3+ years experience in project management including planning and launch
1+ years of experience in Customer Service roles
Committed to staying current on technology, procedures and training for manufacturers
Knowledge of Microsoft Excel, Word, or the Google Suite
Experience analyzing data to drive decisions
Ability to travel less than 5% of the year (as dictated by business needs)
Preferred
Netsuite or Salesforce experience is strongly preferred
Benefits
Medical, Dental, Vision options
401K Employer Matching
Company Paid Life Insurance
HSA
FSA
Employee Assistance Program (EAP)
Adoption Assistance
Commuter Benefits
Coursera - Professional Certifications
Vacation Time & Sick Time Accrual
Time off for Community Volunteerism
Company
ComputerCare
ComputerCare is an information technology company offering computer repair and services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Georgia Rittenberg
CEO
Recent News
2025-07-14
2023-06-06
Company data provided by crunchbase