Anthropic · 17 hours ago
Director, Order Management & Billing
San Francisco, CA
Full-time
Hybrid
Director/Executive
$230K/yr - $300K/yr
15+ years expAnthropic is a public benefit corporation focused on creating reliable and beneficial AI systems. The role involves leading the order management and billing function, ensuring accuracy and scalability in billing operations while enhancing customer experience and operational excellence.
Artificial Intelligence (AI)Foundational AIGenerative AIInformation TechnologyMachine Learning
Responsibilities
Own Global Billing Operations: Take full accountability for the customer billing lifecycle from contract provisioning through invoice generation, ensuring accuracy, timeliness, and scalability across all channels
Drive Operational Excellence: Establish unified SLAs and performance standards across the billing cycle while reducing manual interventions through systematic process improvements and automation
Build Systems & Automation: Lead billing system configurations, automate workflows, and integrate billing systems in collaboration with Engineering, Sales Operations, and Finance Systems teams
Partner with Deal Desk and GTM Teams: Provide strategic consultation on billing infrastructure capabilities and deal structuring to enable seamless contract-to-billing execution
Ensure Customer Experience Excellence: Serve as escalation point for billing inquiries and disputes, maintaining exceptional customer experience throughout the billing cycle
Own Renewal Process: Take full accountability for customer renewals, driving continuous improvement in renewal operations, customer experience, and process efficiency
Lead Pre-Launch Billing Testing: Work closely with Product organization to orchestrate comprehensive end-to-end testing of the entire billing process for all new products and pricing changes before launch, including testing transactions, invoice generation, and revenue recognition
Own OM & Billing related procedures in month-end close and financial audit: Play a critical role in close and audit processes, ensuring accuracy and completeness of upstream data flowing into financial systems and ERP
Establish Controls & Compliance: Implement compliance controls, segregation of duties (SOD), and audit-ready processes supporting enterprise-grade operations
Deliver Analytics & Insights: Develop KPI dashboards and billing metrics for data-driven decision-making
Build and Lead Team: Establish, scale, and develop the billing operations organization; define OKRs, clarify priorities, drive results, and develop team members through mentorship and coaching
Qualification
Required
Bachelor's degree in Business, Finance, Accounting, or related field
15+ years of progressive billing operations experience in a combination of high-growth technology companies and public companies
5+ years of leadership experience scaling teams through periods of significant growth; demonstrated success in organizational design, effective hiring, setting team priorities and OKRs, coaching and developing talent, and driving performance
Demonstrated ability to own an entire function with full accountability for strategy, execution, and results in ambiguous, fast-paced environments
Hands-on experience with modern billing systems (CRM, CPQ, billing platforms) and integration with ERP systems
Strong analytical mindset with proven track record driving process improvements, automation, and scalable operations to support significant revenue growth
Excellence in cross-functional collaboration and stakeholder management across technical and business teams
Strong experience with revenue accounting principles (ASC 606) and ability to support month-end close and audit processes
Data-savvy with proven track record working with large datasets and ensuring data accuracy and completeness for financial reporting and ERP systems
Preferred
Expert knowledge of consumption-based and subscription billing models with experience in complex pricing structures
Experience serving both consumers and enterprise customers
Experience with third-party marketplace sales channels
Understanding of AI industry business models and enterprise customer needs
Benefits
Equity and benefits
Optional equity donation matching
Generous vacation and parental leave
Flexible working hours
Company
Anthropic
Anthropic is an AI research company that focuses on the safety and alignment of AI systems with human values.
501-1000 employees
H1B Sponsorship
Anthropic has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (105)
2024 (13)
2023 (3)
2022 (4)
2021 (1)
Funding
Current Stage
Late StageTotal Funding
$33.74BKey Investors
Lightspeed Venture PartnersGoogleAmazon
2025-09-02Series F· $13B
2025-05-16Debt Financing· $2.5B
2025-03-03Series E· $3.5B
Leadership Team
Dario Amodei
CEO & Co-Founder
Daniela Amodei
President and co-founder
Recent News
Sherwood News
2026-01-16
The Express Tribune
2026-01-16
2026-01-16
Company data provided by crunchbase