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Thorlabs · 1 day ago

Business Process Architect

Newton, NJ

Full-time

Onsite

Mid, Senior Level

$104K/yr - $135K/yr

5+ years exp

Thorlabs is committed to advancing science through innovative photonics technologies. The Business Process Architect will optimize and manage the Microsoft Dynamics 365 application, ensuring it meets the organization's operational and compliance needs while collaborating with various teams to enhance business processes.

Health CareManufacturing

Responsibilities

Own and Manage D365 Configuration - Ensure D365 configurations in relevant modules align with business needs

Liaison Between Stakeholders - Act as the primary liaison between finance stakeholders (including business process owners and subject matter experts) and the IT team, translating business requirements into actionable system configurations and enhancements

Support Process Standardization - Work closely with operational teams globally to support the standardization of processes, ensuring both global requirements and local variations are accommodated effectively in the system

Documentation and Configuration Management - Maintain thorough documentation for all configurations, system changes, and requirements to ensure clarity and compliance for audit purposes

Change Management and Support - Lead change management activities for system updates, upgrades, and new features within the relevant modules, ensuring minimal disruption and effective user adoption

Enhance Reporting and Compliance - Collaborate with internal teams and external auditors to ensure that D365 supports all reporting, auditing, and compliance requirements

Continuous Improvement - Regularly assess system performance and suggest improvements, working closely with internal and external teams to optimize D365 for greater efficiency and effectiveness

Configuration alignment in Sales & Customer Service modules, Including quote to cash workflows, sales, service, distribution and customer support

Meet both global standards and localized requirements, while driving process improvements and optimizing the user experience

Work with global subject matter experts, cross-functional stakeholders, and IT teams to enhance customer engagement, streamline sales operations, and improve service delivery

Qualification

Microsoft Dynamics 365ERP implementationData analysisProcess improvementCustomer serviceD365 FO & CEProject managementStakeholder managementDetail-orientedFast-paced environment

Required

5+ years of experience in a similar role (e.g., Business Process Owner, Business Analyst, or System Architect) within a multinational organization

Proven experience in ERP implementation, configuration, and optimization, particularly in financial systems and processes

Bachelor's degree in Business Administration, Communications, Management Information Systems, Computer Science, or a related field, or equivalent experience within the Customer Service or Sales domain

Experience with data analysis, reporting tools, and forecasting in an ERP environment

Strong project management and process improvement skills, with the ability to manage system upgrades and enhancements

Customer service-oriented attitude, with an ability to work effectively with both internal and external stakeholders

Ability to work in a fast-paced, dynamic environment with a focus on detail and accuracy

Experience in supporting the sales, customer service and support processes

Strong hands-on experience with D365 FO & CE, including the full quote to cash process, especially in a multi-site manufacturing environment

In-depth knowledge of D365 Fo & CE modules, including sales, service, distribution and support

Strong understanding of customer centricity and processes to support same day shipment

Availability for occasional weekend work

Willingness to travel occasionally (National/Global)